Deliver Excellent Customer Service on Social Media
Juphy is an all-in-one platform that offers everything to streamline all your social media customer service needs. It helps you conveniently manage your social accounts, monitor customer sentiment, and promptly reply to inquiries.
Are you searching for a decisive and easy-to-use social media customer service tool? If so, then Juphy is the ideal solution for you. It provides everything you need to manage your social profiles in one place, like a unified inbox, white label, ticketing, performance reports, advance filtering, tags, and much more.
But is it right for you to deliver excellent customer service on social media? In this review article, we will take an in-depth look at what Juphy is and what are the pros and cons of using it. We will also show you what key features it offers that make it the best social media management software compared to others.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Juphy is the most reliable and easy-to-use unified inbox software-as-a-service (SaaS) solution for social media customer service and support. It offers everything that you need to manage your customer conversations on multiple channels like Facebook, Instagram, Twitter, Google My Business, etc., in one place. It is designed to be intuitive, powerful, and flexible to serve your customer service needs, so you don’t miss any opportunities on social media.
Juphy helps you to respond quickly and accurately to customer inquiries, engage with potential customers and manage customer conversations in a unified inbox. It also allows you to monitor your team performance and measure customer satisfaction levels using actionable insights and reports.
Juphy makes your customer service process more organized, efficient and effective so you can assure that all inquiries on social media are responded to promptly and professionally. With its white label feature, you can set your own email address, domain, and URL to give your customers a fully branded experience.
It also offers a ticketing and canned responses to provide more personalized support and ensure that customer inquiries don’t go unanswered. This platform can also turn WhatsApp business into a collaborative HelpDesk software, making it easier to collaborate with your team and provide faster customer service.
In simple words, with this powerful unified inbox platform, you can add any social channels, including app stores, without any complications. With its clean and intuitive interface and real-time communication alerts, you can deliver the service that your customers deserve.
No matter if you are the owner of small businesses or enterprises that have a large customer support team, Juphy can solve all your needs. Sign up today and get a free 7-day trial to check how it can turn social media conversations into customer service opportunities.
Juphy specifications
Features
Performance Reports / Social Box / Unified Inbox / White-Label Help Desk Software
Best suited for
Freelancers, Small businesses, Mid size businesses
Juphy offers users two pricing plans that they can pick from depending on their necessities. The first is the starter plan which costs $25 per month. Another is the growth plan which costs $45 per month. (If you subscribe to the Juphy annual subscription, then you will get two months of access for free).
The social inbox is one of the most helpful tools for businesses today. It allows companies to stay organized, manage customer requests and keep up with the ever-changing social media landscape. Juphy’s Social Inbox Tool allows teams to easily track and respond to messages on multiple channels in real-time. It includes multi-account filtering, team inbox, unlimited channel add-on, and comment moderation.
The Social Inbox Tool also helps teams keep track of conversations and monitor keywords used on social media. This gives businesses a better understanding of customer sentiment, allowing them to respond quickly and effectively to inquiries in a timely manner. To view and manage all comments and messages in one place, Juphy has comment tracking and reply private features. For those who want to save a lot of time and exertion in managing their social media accounts, Juphy’s Social Inbox Tool is an ideal solution.
White-Label Help Desk Software
Juphy’s White-Label Help Desk Software provides unprecedented flexibility and customization options to MSPs and social media resellers. With this powerful tool, you can hide Juphy’s branding and customize the workspace with your client’s domain, URL, email address, colors, and logo. This makes Juphy truly yours!
The software also allows you to manage multiple client accounts from one panel, maximizing your income. Juphy saves you time and cash, so you can focus on your core business without stressing about managing multiple client accounts. It also offers you chatbot integration, so with white-label, you can automate customer service and address inquiries quickly to provide the best customer support.
Performance Reports
Performance reports are essential for gauging how efficiently your customer service team is operating. Juphy’s performance report feature gives you actionable insights into the health of customer interactions. You can view key metrics such as total social media messages and comments, tickets, first-person time, and responses.
With Juphy’s performance reports dashboard, you can clearly see how your customer support team is functioning, identify weak spots that need improvement, and make data-backed decisions. If you want to take your customer service to the next tier, Juphy’s performance reports feature can be a powerful tool for you to use. You can also get a deeper understanding of how social media platforms are performing for you by seeing distribution by message type and platform.
Unified Inbox
The thing that makes Juphy one of the best social media management tools is its unified box. It allows you to log into all your accounts from one dashboard, eliminating the need for multiple windows and tabs. You can easily monitor and respond to comments, messages, and posts on social media platforms. The inbox also provides an overview of customer sentiment based on the reviews they post online.
This is especially helpful for understanding how customers feel about your brand and products. With the unified inbox, you can monitor and reply to all types of engagement on multiple platforms in real time without any hassles.
If you are looking for a potent and intuitive social media customer service software, Juphy is the best choice for you. It offers an array of features to help businesses manage social media accounts easily and effectively without wasting time and energy.
With this time saver tool, you can monitor customer sentiment, respond to inquiries quickly, manage multiple accounts conveniently, get performance insights, and much more. So give Juphy a try and see how it can help your business reach its full potential.
