Best Information Technology Service Management
We do not choose a winner because it is a collection of the best one, we consider that they all have their advantages and that they are adapted to many different needs.
However, the rating we give them highlights the ones we consider the best.
Right-Size Your IT Service Management
Freshservice is a good prevention-solution platform that is appropriate in any corporate situation, including ones where a ticketing desk is in place. The system is reasonable and welcomed at any stage of the market operation, be it serving thousands of local customers worldwide or a few per month. PROS:
- Available at a reasonable price
- It has many customization options, depending on the need and workflow
- Clear and user-friendly UI
- It continues to add more features
CONS:
- Poor reporting
- No feature to add or integrate adds
- Freshservice charge for database records
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