Froged Review – Customer Experience Platform

In this Froged review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
8.8/10 (Expert Score)
Product is rated as #1 in category Customer Experience
8.8Expert Score
Optimize your Customer Experience with One Powerful Product

Froged is a customer engagement platform that helps businesses connect with their customers in a meaningful way. With live chat, knowledge base, and customer feedback tools, Froged makes it easy to provide personalized support and improve customer satisfaction. Plus, it offers analytics to help you track customer behavior and identify areas for improvement.

Customer support
8.9
Value for money
8.7
Ease of use
8.5
Features
9
Pros
  • Good customer service
  • Campaign success setup
  • Have facts ready when talking to clients
  • Collect email addresses from departing visitors
  • Business growth using client journeys
  • Dynamic tagging and user groups help organize databases
  • Ease of use
Cons
  • The dashboard is non-interactive in the free version
  • The behavioural analysis only in paid versions

Are you seeking a behavioral marketing automation platform to increase revenue, roadmap to customer satisfaction, and repeat business? Here you are – Froged is the option. Faster user onboarding, greater customer results, and long-term customer retention can help you build a product people will use. You can do onboarding, engagement, and proactivity from one hub. It’s free and editable.

Choose the right number of modules to deliver great support in a perfect tool (Live Chat, Knowledge Base, and Updates). One system can handle many chats. Your contact’s history, talks, and other details are clickable. You can communicate with your customer more fluently by sending documents rapidly, saving replies, and sending copies.

Use their Knowledge Base to store and distribute documents to your users. It’s a good, efficient toolkit. Let’s ponder upon more features and premium subscription options.

Read further to learn more about Froged, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Overview

What is Froged?

Froged is a CRM behavioral messaging tool that helps users find loyal customers. This program makes it easy to learn which client factors are most important for improved service. The technology helps create effective campaigns. This monitors and analyses the actions of public-facing website visitors. By delivering product-update adverts, users can boost client retention.

After understanding the customer’s path, users can send automatic, personalized messages to encourage positive engagement. By analyzing client data, Froged users may increase their businesses by delivering improved service and more delighted customers. The software can be installed in CMS or GTM with a simple script or no special processes.

If you get multiple messages from the same sender, just quote the relevant sentence. Import repeated replies in bulk. Use chat to answer frequently requested questions or comments to save time. Tag your contacts to make them searchable and groupable. When a consumer initiates a discussion, you can view their data and activities via an events menu.

Behavioral email personalization is expected to happen, unlike ordinary email automation scenarios. A contact’s action triggers the alert. Using stored segments or audience filtering, you can contact customers formally to support marketing perspective initiatives. Personalizing behavioral emails with the recipient’s name increases open and clickthrough rates.

Auto-messages feature is the Platform’s most impressive and favorite function. You can set up auto-replies based on user actions using these. You can arrange auto-message delivery in response to an event or when a contact accesses a page. Before displaying the auto message, the user must meet certain criteria.

Choose if recipients can reply to the automated message. You can customize the automated message. Basic, widget, and comprehensive alerts are possible. By filtering the audience or using saved segments, you can contact all of your product’s users. No configuration or coding is needed. Your project can use the Froged plugin or script.

Froged specifications

FeaturesIntegrations / Knowledge Base / Product Flows
Best suited forSmall businesses, Mid size businesses
Website languagesEnglish
Website URLVisit official website
Support linkSupport page
Support email[email protected]
Live chatYes
Company addressMiami, US
Year founded2019

Pricing

Froged pricing: How much does Froged cost?

Froged has four plans starting from Free (€0), Grow (€66 each month), Scale (€290 each month), and Enterprise (€740 each month). You may use 7 day period demo for free trial and then subscribe for the desired plan depending upon your professional use.

Pricing rangeFrom €0 to €890 per month
Pricing typesAnnual subscription / Monthly subscription
Free planNo
Free trialYes, 7 days
Money back guaranteeNo
Pricing page linkSee plans

Froged pricing plans

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FREE (€0):

  • For small team, an easier way to start a business, engage users and create help articles
  • 1 seat
  • Business Messenger
  • Databank
  • Integrating Slack
  • 200 Active Users Monthly
  • Credit card-free

GROW (€66/MONTH):

  • Provide your staff with tools to boost user retention and reduce churn
  • Starter+
  • Measuring engagement (CSAT Score, etc…)
  • Emails unlimited
  • Event-based email alerts
  • Behavior monitoring
  • Slack-Google Meet integration
  • 1,000 Active Monthly Users

SCALE (€290/MONTH):

  • Popular
  • Scales with your business
  • Grow+’s
  • 7 Seats (39€/seat)
  • Conversation-automation rules
  • Flows
  • Email behavior
  • NPS
  • Slack, Zapier, Google Meet, Jira, WhatsApp, Segment, Facebook Messenger, Webhooks
  • Remove FROGED from alerts and emails
  • 10,000 Active Users Monthly

ENTERPRISE (€740/MONTH):

  • Business-specific tools
  • Scale+
  • Seating 10
  • KB Pro Add-on
  • Space-planning
  • Success Manager
  • FROGED logo removal
  • 100% SLA
  • Active Monthly Users

Features

Froged features: What can you do with it?

Product Flows

To get the most out of your products, you should make use of Product Flows. Use product flows to stimulate your clients’ curiosity. Construct new flows and adjust existing ones depending on recorded events and the criteria of users’ behavior. Programming and the services of a designer are not required in any way.

The design of the flow of your product, which is intended to be proactive and interactive, is informed by the method in which a customer interacts with your product. If onboarding and retention are vital to your business, your Froged Flows will be important to your NRR as well.

It is important to plan ahead for a sequence of tooltips, modals, and hotspots that will become active in response to specific user actions. The Customer engagement of new clients may be split-tested using a flow, and unengaged users can be retargeted in order to increase their activity level.

Conducting A/B tests on different pieces of content can help you improve the overall experience that your users have. You will be able to increase user engagement if you have the flexibility to choose and choose between different test criteria, such as images versus GIFS or the color blue versus the color green, and if you design your flows in accordance with those choices.

Integrations

Find the approach that works best for the onboarding, self-service support, and engagement requirements of your product, and stick with that approach. If you use these functionalities, there is a chance that you will never again overlook a message.

With the help of direct messaging, you can set your company’s internal and external communications and processes to run on autopilot. By integrating Froged, you will be able to send notifications throughout your whole technology stack, providing your consumers with prompt and high-quality service.

It is necessary to put more effort into strengthening the feedback loop that connects your support team of customer service representatives with your team of product developers. It is possible to achieve high levels of customer experience satisfaction, and doing so can also result in an improved overall experience with the product.

The ability to quickly respond to, track, and manage all customer conversations, as well as the ability to add internal notes to help organize and allocate each interaction to the appropriate agent or group, are just a few of the many advantages that come along with using the new version of WhatsApp UI interface. Other benefits include the ability to add internal notes to help organize and allocate each interaction to the correct agent or group.

Knowledge Base

It’s possible that you’ll be able to aid your users in learning about new features, enhancing their existing knowledge, and recognizing the value of add-ons if you provide them with instructional articles from your Knowledge Base that can be paired with a strong tool. Break the mold by utilizing straightforward tools that are simple to use, such as NPS surveys, user behavior analysis, email campaigns, and other similar methods.

Customers can communicate with you through a variety of different channels, such as in-app discussions and an efficient widget, which are all available to them. The company would benefit from supporting customers before they ask for it and minimizing the number of tickets they are required to submit.

Both of these things will reduce the amount of work for the customers. You need to make your next move based on what the user has discovered as a result of the real-time they have spent using the product. Integrate newly developed products and services with relatively little additional work required.

Conclusion

Froged review: Why you should use it ?

There are numerous options for streamlining operations. Froged is really simple to use. Streamlining customer onboarding increases both short- and long-term success. The Platform aids in the development, deployment, and evaluation of strategies.

Create campaigns that will awe and impress new users as they sign up for your product or service. In one widget, provide important documentation, stunning product updates, and discussion management. Hundreds of chats are managed by a single system. With a single click, you may access your contact’s actions, conversations, and details. Sending documents, as well as employing fast save answers to answer and quote messages, can improve your customer interactions.

Your widget is the logo. Select the modules you require and begin giving outstanding support from a stylish device. Simple, quick, and challenging. Using the Knowledge Base, you may compile and distribute user-generated documentation. Their intelligent self-service widget lowers support expenses and tickets. The customer support Froged provides is worth mentioning. Therefore, we would definitely recommend this amazing software for your use.

FAQ

Frequently Asked Questions

How is Froged customer success?

The widgets it provides for customer success are among the best out there, and they may be altered in any way you like. The synergy is between the knowledge base and the updates.

What is the business philosophy of Froged?

The main goals for making this flexible platform were to be proactive instead of reactive, to make people loyal to the brand, and to make the user experience easier.

Froged Review – Customer Experience Platform
Froged Review – Customer Experience Platform

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