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Freshdesk is incredibly intuitive. Our team was up and running in hours, and the AI suggestions help us resolve tickets much faster. It's a game-changer for our workflow.
The platform itself is solid and feature-rich. My main gripe is with Freshworks' own support team—getting timely help can be a challenge, which is frustrating.
Good software, but watch the costs. The base plans are reasonable, but as you add necessary features and scale, the price climbs significantly.
Unified all our support channels beautifully. Having everything—email, chat, social—in one view gives us complete context. The AI Copilot is a fantastic assistant.
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