What billing systems does DCImanager integrate with?
DCImanager includes built-in integration modules for popular billing platforms like BILLmanager, WHMCS, and HostBill. It also provides a REST API and Swagger documentation for developing custom integrations with your own systems.
How does the 30-day free trial work?
You can start a free 30-day trial to test DCImanager's core capabilities on your own physical infrastructure. There's no commitment required; it's a full-featured version for evaluation purposes.
Is there a money-back guarantee after purchasing?
The official site does not mention a money-back guarantee. The refund policy is governed by the standard contract terms you agree to when purchasing. It's best to confirm the specific terms before completing your order.
What are the limits or quotas in DCImanager?
Limits are based on your plan's scale. For the Hosting plan, pricing and limits are tied to the number of equipment items (starting from blocks of 50). The Infrastructure plan's limits are configured based on your specific IT infrastructure scale, which you discuss during the quoting process.
How is pricing structured—per seat or per usage?
Pricing is custom and based on your infrastructure's scale, not per user. For the Hosting plan, it's determined by the number of equipment items you manage. For the Infrastructure plan, the quote is tailored to your overall hardware environment size.
What support is included, and are there SLAs?
The platform offers 24/7 professional support from network engineers and system administrators. However, specific details about response time Service Level Agreements (SLAs) are not explicitly stated on the official site. You should inquire about support terms during the sales process.
Can I migrate from an older version or another system?
Yes, the site mentions improved tools for migration from DCImanager 5. For migrating from other systems, you would likely need to work with the implementation team during onboarding. The platform is designed to manage geographically distributed infrastructure from a central point.
How do I get started or get onboarded?
The recommended steps are: start the 30-day free trial, request a personal demo from the implementation team, or get access to a test demo stand. The team provides guidance for configuration and integration with your billing systems.
Is DCImanager available in my language or region?
The platform supports managing geographically distributed infrastructure globally and has over 300 customers worldwide. The interface language is not explicitly stated on the site, but you can request a demo to check the interface before committing.
How do I cancel my subscription?
Cancellation details are not explicitly stated on the official site. You should review the contract terms provided during the sales process to understand the cancellation policy and any notice periods required.
What data and security measures are in place?
The platform includes user role management, ACL (Access Control List) configuration, and synchronization with directories like AD or LDAP. For specific data residency or encryption details, confirm the security terms directly with the sales team.
Who is DCImanager best for?
It's ideal for hosting providers automating server sales, data centers managing multi-vendor hardware, and IT teams with large physical server fleets needing consolidated control. It's less suited for managing purely cloud or virtual machine environments.