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AfterShip Email

AfterShip Email

Smart email marketing tool that converts more customers.

#13 dans Email marketing
2 Min. Lesezeit · Aktualisiert 10/5/2025
AfterShip Email Homepage-Screenshot

At a glance

Quick overview for AfterShip Email: rating, pricing summary, key features, and highlights.

Ciroapp review

3.1
Feature-rich, but buyer beware of support.

The platform offers impressive specialized eCommerce automation features and supports robust AI-powered segmentation. However, we identified significant, widespread user complaints regarding poor operational reliability and extremely slow, unhelpful customer support organizationally. Overall, the powerful feature set is clearly offset by notable business practice and service risks.

Vorteile

  • Pro:Specialized tools built for eCommerce (abandoned carts, unique coupon codes).
  • Pro:Robust AI features available for predictive demographics and customer segmentation.
  • Pro:Clear, flexible pricing tiers that include a helpful free plan.
  • Pro:Intuitive drag-and-drop editor simplifies creating personalized email campaigns.

Nachteile

  • Con:Widespread user reports of extremely unresponsive and ineffective customer support.
  • Con:System reliability issues cited, particularly concerning data accuracy (tracking service).
  • Con:Recurring user complaints about unauthorized charges and difficulties canceling subscriptions.
Kostenlose Testphase
Yes
Bereich: $9–$149/monthFree plan, Monthly subscription, Yearly subscription
This section is a summary. Detailed sections about features, use cases, pricing, and reviews follow below.
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Komplette Rezension lesen

AfterShip Email Bewertung, Preise, Funktionen, Vor- und Nachteile

Retailers often struggle trying to implement complicated drip campaigns that demand extra app integrations or expensive agency services. AfterShip Email eliminates this complexity.

This simple yet powerful solution helps you send targeted messages and engage shoppers across their entire buying journey. ✨

Was ist AfterShip Email?

AfterShip Email is an agile email automation tool built specifically for eCommerce needs. It helps you design and execute targeted campaigns that boost sales and improve customer engagement. This software works well with major platforms like Shopify, WooCommerce, and Klaviyo, ensuring you can leverage existing data easily. 💡

The platform provides well-designed templates for various scenarios, allowing you to create relevant content without excessive complications. By integrating seamlessly with other AfterShip systems, you can achieve full visibility and engagement throughout the customer lifecycle.

AfterShip Email Wichtige Funktionen

✨ Smart Automation Flows for the Full Customer Journey

It’s important to engage shoppers right from the start. AfterShip Email automates targeted sequences based on customer actions, covering their entire buying journey. This approach helps you accelerate sales and recover lost revenue effectively.

Automated flows include essential features such as Welcome Emails, which introduce your brand when customers sign up. You can also deploy Browse Abandonment emails to encourage visitors who left without buying to return. Order Status Update Emails reduce customer inquiries by automatically sending shipping notifications, including when an item is shipped, out for delivery, or delivered.

To proactively recover lost revenue, use Abandoned Cart emails. These remind customers who left items in their cart to complete their purchase, helping capture sales that might otherwise be lost. The platform reports a strong 4.2% recapture rate on these abandoned cart sales.

AfterShip Email goes further by helping you re-engage inactive contacts using Winback Emails. These messages include incentives designed to motivate contacts who haven’t purchased in a long time. These specific win-back campaigns have shown an impressive 45% open rate.

✨ Build High-Converting Emails with Zero Code

Creating polished, professional emails is simple, even if you don't have technical skills. Our zero coding drag and drop editor lets you quickly customize your campaigns with ease. You can rapidly add, delete, clone, and rearrange content blocks.

This intuitive editor handles texts, images, product lists, buttons, social links, and more. This makes designing responsive and personalized emails for every screen size fast.

To save time, use the pre-built templates available for newsletters and automation flows. These templates are designed for common scenarios, allowing you to easily produce high-converting emails and customer journeys right away.

✨ Advanced Targeting and AI Intelligence

Send the right message to the right person at the optimal time using powerful targeting tools. Customer Segmentation allows you to create perfectly timed campaigns based on specific attributes or previous campaign behavior. This ensures your message resonates across all customer touchpoints.

You can also refine your marketing strategy using Predicted Demographics. This utilizes AI technology to forecast a customer's gender and age range, basing the prediction on their past behavior. Understanding these key audience characteristics helps identify new opportunities for personalization.

AfterShip Email uses these insights within its workflows. Email Automation Flows can be triggered by precise customer behavior, shipping events, or product actions. These sequences can be built using conditional splits, trigger splits, or random splits for dynamic delivery.

✨ Conversion Tools and Revenue Boosting Features

AfterShip Email provides specific tools designed to drive higher revenue and improve results. Unique Coupon Codes allow you to create single-use codes for website promotions. Each customer receives a truly unique code, which helps improve redemption tracking and significantly prevents coupon abuse.

Adding personalized Product Recommendations into your emails helps drive up Average Order Value (AOV) and conversion. Smart algorithms match the recommendations to your email strategy. For example, you can recommend new arrivals specifically within a welcome email.

We also help you maximize engagement with your existing lists. Auto Follow-up Emails are designed to reconnect with subscribers who didn't open your original newsletters. By sending a follow-up with a better subject line or adjusted timing, you can recover engagement and improve overall open rates. Coupon-containing emails deployed through the platform have helped businesses achieve a 48% rise in revenue.

🔗 Seamless Integration with Your eCommerce Ecosystem

AfterShip Email is built to work seamlessly with major eCommerce platforms. You can easily run personalized email campaigns thanks to one-click integrations with Shopify and Shopify Plus. These integrations sync essential data like contact information, tags, and segmentation details.

Integration with WooCommerce also allows you to effortlessly sync necessary contact data such as personal information, tags, and segments. For users leveraging external CRM data, you can connect with Klaviyo to sync customer property, segments, and subscription statuses directly into AfterShip.

Need to move data from another service? ESP migration helps streamline the process. You can transition all your contact data using a one-time sync from platforms like Mailchimp and Omnisend. Furthermore, you can enrich your lists by syncing new contacts acquired through tools like AfterShip Popups & Forms, OptiMonk, and Privy.

✨ Measure Performance and Optimize Campaigns

Understanding how your emails perform is key to growth. Email Analytics allow you to measure, visualize, and analyze all your campaign metrics in one essential portal. You can monitor critical data points like open rate, click-through rate (CTR), conversion, and total revenue.

Getting reliable insights from your analytics guarantees that your future email campaigns are more effective. This data-driven approach helps you continuously improve your marketing outcomes.

For optimization, Email A/B Testing lets you compare which email templates perform best for your target audience within a single flow. Testing different elements increases conversions because you gain a better understanding of customer preferences.

Anwendungsfälle

🛒 Recovering Lost Sales Automatically

Many store owners lose revenue when customers abandon their shopping carts. AfterShip Email helps solve this problem without requiring extra effort. You can easily set up automated cart recovery flows using pre-built templates.

After a cart is abandoned, the system sends timely reminder emails to encourage the shopper to finish checking out. This process is highly effective; the platform reports a 4.2% recaptured rate on abandoned cart sales. This functionality helps you recover high-value transactions that would otherwise be lost.

Tip: Combine your cart recovery emails with unique coupon codes to give shoppers a final incentive to convert.

🙌 Re-engaging Inactive Customers

It’s vital to keep your existing contact list active and engaged. If a contact hasn't purchased from your store in a long time, the system can automatically classify them as inactive. You then use automated winback campaigns aimed at motivating them.

These automated sequences use strong incentives to bring customers back to your business. This approach is proven: emails deployed through this platform have shown an impressive 45% open rate for customer win-back emails. You convert colder leads into active purchasers, maximizing customer lifetime value.

🧠 Optimizing Conversions with AI and Segmentation

Understanding your audience is key to sending the right message at the right moment. AfterShip Email helps refine your targeting precision using AI intelligence. You can leverage Predicted Demographics, which forecasts a customer's gender and age range based on their past behavior.

This AI insight ensures you create customer segments that receive highly personalized content. For instance, you can use segmentation to target specific product recommendations to different predicted age groups. You move beyond simple behavior triggers to send perfectly timed and relevant campaigns across all touchpoints.

💰 Driving AOV with Personalized Incentives

You want to increase the value of every order without generic promotions. AfterShip Email lets you create truly unique coupon codes that are single-use for each customer. This limits code abuse and improves tracking redemption rates for promotions.

Simultaneously, you can leverage smart algorithms to add personalized product recommendations directly into your emails. These recommendations drive higher AOV by suggesting new arrivals or frequently bought items. The result? Coupon-containing emails through this system led to a reported 48% rise in revenue.

📦 Streamlining Customer Service with Shipping Notifications

Customers frequently ask 'where is my order,' which ties up support resources. By integrating AfterShip Email with AfterShip Tracking, you can significantly reduce these common inquiries. The software uses shipping events to trigger automated emails.

→ Automatically inform customers when the order is shipped. → Send updates when the package is out for delivery or delivered. → Notify buyers when the carrier reports a delivery exception.

This system provides a responsive and personalized experience while offering full visibility throughout the customer journey.

🗺️ Designing a Full Customer Journey (Step Flow)

AfterShip Email provides pre-built templates and a Flow Builder to map out complex customer journeys from start to finish. You can easily visualize and customize these automation sequences without needing to write code.

Preisübersicht für AfterShip Email

Pricing range
$9–$149/month
Preistypen
Free plan, Monthly subscription, Yearly subscription

AfterShip Email offers flexible, contact-based pricing across four main tiers: Essentials ($9/month) up to Enterprise (Custom). Customers can choose monthly billing or save 18% by opting for annual payments.

Pläne und Preise

Free

Monthly0
Yearly0
Not explicitly stated
  • Includes all basic features
Choose Free

Essentials

Monthly$9
YearlyApprox $7.38 (18% off)
500 contacts
  • Newsletter campaigns
  • Email flow builder
  • Campaign and customer analytics
  • eCommerce and ESP integrations
  • Remove AfterShip branding
Choose Essentials

Pro

Monthly$99
YearlyApprox $81.18 (18% off)
10,000 contacts
  • Everything in Essentials, plus:
  • Upsell popups
  • Unique coupon codes
  • Email product recommendations
  • Countdown timers
Choose Pro

Premium

Monthly$149
YearlyApprox $122.18 (18% off)
10,000 contacts
  • Everything in Pro, plus:
  • Customer segmentation
  • Onsite product recommendations
  • AI-powered recommendations
  • Advanced automated email flows
  • Email A/B testing
  • UTM tracking
Choose Premium

Enterprise

MonthlyCustom
YearlyCustom
95,000+ contacts
  • Everything in Premium, plus:
  • Robust APIs
  • Enterprise single sign-on (SSO)
  • ESP migration
  • Dedicated customer success manager
  • Dedicated onboarding manager
  • Silver support plan
Contact sales

AfterShip Email costs between $9 and Custom per month with 4 main paid plans: Essentials at $9/month, Pro at $99/month, Premium at $149/month, and Enterprise at Custom pricing.

These flexible plans are designed to accommodate your growing business needs, with pricing based on your number of contacts. If you choose to be billed annually instead of monthly, you save 18%.

Essentials

Price: $9/month Websites Supported: Not explicitly stated Best For: Core features and analytics Refund Policy: Not explicitly stated Other Features:

  • Newsletter campaigns
  • Email flow builder
  • Campaign and customer analytics
  • Remove AfterShip branding

This plan is perfect if you’re launching your email marketing efforts. It provides necessary core features and robust analytics for up to 500 contacts. The Essentials plan gives you a strong foundation without requiring a large investment.

Pro

Price: $99/month Websites Supported: Not explicitly stated Best For: Advanced tools to do more Refund Policy: Not explicitly stated Other Features:

  • Upsell popups
  • Unique coupon codes
  • Email product recommendations
  • Everything included in Essentials

If your contact list is expanding and you need tools to increase Average Order Value (AOV), the Pro plan is a smart choice. This tier adds powerful conversion features, like unique coupon codes and product recommendations. It accommodates up to 10,000 contacts for comprehensive growth.

Premium (Popular)

Price: $149/month Websites Supported: Not explicitly stated Best For: Powerful AI-driven features Refund Policy: Not explicitly stated Other Features:

  • Customer segmentation and UTM tracking
  • On-site and AI-powered recommendations
  • Advanced automated email flows and A/B testing
  • Everything included in Pro

The Premium package is ideal for businesses focused on deep optimization and personalization. You get advanced segmentation and AI tools to ensure your message is highly targeted, maximizing conversion rates. This popular plan works for up to 10,000 contacts who need the best optimization.

Enterprise

Price: Custom Websites Supported: Not explicitly stated Best For: Full customization and support Refund Policy: Not explicitly stated Other Features:

  • Robust APIs and Enterprise Single Sign-On (SSO)
  • ESP migration
  • Dedicated customer success and onboarding managers
  • Silver support plan

For very large businesses managing 95,000 or more contacts, the Enterprise plan offers crucial security and support infrastructure. You receive full customization and dedicated management to handle extensive, complex marketing operations smoothly.

AfterShip makes it easy to get started right away. If you're just starting, AfterShip offers a Free plan which includes all basic features. You can begin using the platform for free, and there is also a special promotion to get your first month for just $1 on select plans. ✨

Nutzerbewertungen

The external feedback available mostly targets AfterShip’s core logistics and tracking product, not the dedicated Email marketing tool. However, the consistent negative sentiment raises significant concerns about the company's overall operational reliability and customer support structure.

Users frequently cite major issues with tracking accuracy, noting packages are often shown as "still on the way" even after delivery, or that logs are contradictory. More alarmingly, the review volume heavily criticizes the customer service experience.

Reviewers describe agents not reading prior context, providing copy-pasted answers, and extreme delays—some waiting a month or longer for a simple reply. Billing practices are also poorly received, with reports of unauthorized charges, inability to cancel without persistent effort, and difficulty obtaining refunds.

For prospective users of AfterShip Email, these recurring, serious complaints about unresponsive support and questionable billing practices suggest a potential risk, despite the email tool's robust feature set. 😬

Was anderswo gesagt wird

Alex D.
· Trustpilot
1.0 / 5

This is some of the worst business support I’ve received. Agents refuse to read the context in the thread and just copy-paste answers that don't address the core question. Getting a simple reply often takes over a month to process.

Mila K.
· Trustpilot
1.0 / 5

The tracking system is terrible and unreliable. It often says my package is still on the way even after it was delivered to my home. The entire service seems to be constantly out of date, which is counterproductive.

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Warum AfterShip Email nutzen?

If you need a trustworthy, powerful tool focused on personalization and recovery, AfterShip Email delivers tangible results. It transforms complex campaign management into a streamlined, automated process that saves time and boosts revenue. ✅

  • Boost Recovery Outcomes: The system effectively recovers lost revenue, achieving a reported 4.2% recaptured rate on abandoned cart sales.
  • Maximize Engagement: Motivate inactive contacts with strong incentives. Customer win-back emails deployed through this platform have shown an impressive 45% open rate.
  • Unlock Conversion Potential: Easily create polished, personalized emails using the zero coding drag and drop editor. Using unique coupon codes alongside the platform led to a 48% rise in revenue for coupon-containing emails.
  • Leverage AI Intelligence: Refine your marketing strategy using Predicted Demographics. This AI technology forecasts customers' gender and age range based on past behavior, ensuring you send the right message.
  • Achieve Branded Consistency: Provide a responsive and personalized experience on every screen. Use pre-built templates and automation flows to quickly launch high-converting emails easily.
  • Gain Seamless Integration: Achieve full customer journey engagement by connecting with Shopify, WooComerce, and Klaviyo, or migrate data easily via a one-time sync from platforms like Mailchimp and Omnisend.

Bereit, Ihren Workflow mit AfterShip Email zu transformieren?

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Häufige Fragen

How is AfterShip Email priced? Is it based on email volume or contact size?

Pricing is based primarily on the number of contacts you manage in your list. It is a contact-based pricing structure, not explicitly defined by email sending volume. The Essentials plan starts at 500 contacts, and Enterprise plans manage 95,000 or more.

What are the specific contact limits for the Essentials, Pro, and Premium pricing tiers?

The Essentials plan supports 500 contacts monthly. Both the Pro and Premium plans accommodate up to 10,000 contacts. The Enterprise plan is designed for businesses managing 95,000 or more contacts.

Is a free trial available for the paid plans, or is there a free tier?

A Free plan includes all basic features, allowing you to use the service at no cost. Additionally, the optional Team plan offers a seven-day free trial. There is also a special promotion for the first month at $1 on select paid plans.

Can AfterShip help us move our existing email data from another service provider (ESP)?

Yes, AfterShip supports ESP migration through a one-time sync of all contact data. This migration process is specifically mentioned for platforms like Klaviyo, Mailchimp, and Omnisend.

Which major eCommerce or marketing platforms does AfterShip Email integrate with?

It integrates seamlessly with major platforms like Shopify, Shopify Plus, and WooCommerce to sync contact data. It can also integrate with Klaviyo and various popup tools such as OptiMonk, Wisepops, and Privy.

What security standards and data compliance certifications does AfterShip hold?

AfterShip holds the ISO 27001 certification, which confirms rigorous standards for information security. They also confirm that their services are GDPR compliant to protect European data privacy.

If I need multiple team members to access the platform, how is that priced?

Team Member access is an additional, per-seat cost separate from the contact-based pricing. It costs $12 per member monthly, or $10 per member per month if billed annually.

What support options are available besides the standard support included with all plans?

You can upgrade to premium support plans called Silver or Gold. These paid tiers offer significantly faster response times and dedicated expert resources to assist your business operation.

What kind of guaranteed response times do the premium Silver support plans offer?

The Silver support plan offers very fast response times: 10 minutes via chat and two hours by email. Users also gain access to a dedicated onboarding manager and account health checks.

Can I receive a discount if I commit to annual billing?

Yes, customers who choose to be billed annually receive a significant 18% discount compared to the monthly subscription price.

What unique features are included in the Enterprise plan that aren't in Premium or Pro?

The Enterprise plan includes robust APIs, Enterprise Single Sign-On (SSO), and the Silver support plan. You also receive a dedicated customer success manager and a dedicated onboarding manager.

Do I have to subscribe to both the Email and SMS plans simultaneously?

No. The email and SMS features are offered as separate plans. You have the flexibility to subscribe to either one or both depending on your marketing strategy needs.

Is there a money-back guarantee or explicit refund policy stated on the website?

Not explicitly stated on the official site. If a refund or specific cancellation terms are critical for your decision, we recommend reviewing the detailed terms of service.

Who is the Premium plan best suited for, given it costs more but has the same contact limit as Pro?

The Premium plan is ideal for businesses focused on advanced optimization and personalization. It unlocks powerful AI-driven features like A/B testing, advanced segmentation, and AI-powered product recommendations.

Bereit, AfterShip Email auszuprobieren? Besuchen Sie die offizielle Website oder sehen Sie sich die Preise an.
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