Appy Pie Live Chat Review, Pricing, Features with Pros and Cons

In this Appy Pie Live Chat review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.2/10 (Expert Score)
Product is rated as #7 in category Live Chat
9.2Expert Score
Best live chat software to convert your website visitors into sales.

Elevate your customer engagement to new heights with Appy Pie Live Chat. This powerhouse of a tool offers real-time conversations, data-driven insights, and limitless customization, all while being incredibly cost-effective. Say goodbye to missed opportunities and hello to increased conversions, enhanced customer satisfaction, and streamlined operations.

Customer support
9
Value for money
9.2
Ease of use
9.1
Features
9.5
Pros
  • High versatility
  • Cost-effective
  • Data-driven insights
  • Efficiency
  • Real-time support
Cons
  • Dependency on internet connection
  • Initial setup time
  • Limited human interaction

Unlock the full potential of customer engagement with Appy Pie Live Chat, a versatile tool designed to revolutionize your interactions with website visitors.

From real-time conversations and built-in analytics to limitless widget customization, discover how this software can not only enhance your customer experience but also streamline your business operations.

Whether you’re looking to boost conversions, understand customer behavior, or offer instant support, Appy Pie Live Chat has got you covered. Read on to uncover everything you need to know about this game-changing software.

Read further to learn more about Appy Pie Live Chat, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Overview

What is Appy Pie Live Chat?

Appy Pie Live Chat is a real-time customer engagement tool that allows businesses to interact with their customers instantly. The software is designed to initiate conversations with new website visitors, provide support to existing customers, and build relationships.

It offers features like monitoring, recording, and analyzing live chat sessions, which helps businesses understand consumer behavior and preferences. The software aims to make customer service more efficient and cost-effective compared to traditional methods like phone and email support.

It is particularly beneficial for capturing leads during the crucial buying process, resolving issues quickly, and ultimately boosting conversions and profits.

Appy Pie Live Chat specifications

FeaturesBuilt-in Analytics / Chat Ratings / Detailed Visitor List / Limitless Widget Customization / Live Chat Software
Best suited forFreelancers, Small businesses, Mid size businesses
Website languagesArabic / Deutsch / English / French / Italian / Portuguese / Spanish
Website URLVisit official website
Support linkSupport page
Live chatYes
Company addressHampton, Virginia
Year founded2015

Pricing

Appy Pie Live Chat pricing: How much does Appy Pie Live Chat cost?

When it comes to pricing, Appy Pie Live Chat offers flexibility without breaking the bank. With plans starting at $0/agent/month for basic features and going up to $7/agent/month for a premium experience, there’s something for businesses of all sizes and budgets.

Choose the plan that fits your needs and get ready to transform your customer engagement strategy.

Pricing rangeFrom $7 per month
Pricing typesMonthly subscription
Free planYes
Free trialYes, 7 days
Money back guaranteeYes, 30 days
Pricing page linkSee plans

Appy Pie Live Chat pricing plans

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Free Plan

  • Cost: $0/agent/month
  • Features:
    • Test-Drive Mode
    • Send/receive attachments
    • Send/receive emojis
    • Advanced widget customization
    • Browser notifications

Premium Plan

  • Cost: $7/agent/month (Billed Annually)
  • Features:
    • Install widget in Live mode
    • Custom roles available
    • Unlimited chat history
    • Preset roles
    • Chat forms
    • User consent
    • Email notifications
    • Download transcript
    • Email support
    • Live agent support
    • Install widget on third-party CMS (e.g., WordPress, Shopify, Wix, Squarespace, Godaddy, Weebly)
    • Install widget on Social media platforms like Facebook
    • Send/receive attachments
    • Send/receive emojis
    • Advanced widget customization
    • Browser notifications

Additional Information:

  • 30-Day Money Back Guarantee
  • No additional costs
  • Payment methods include Credit Cards, Debit Cards, PayPal, and Online Banking.

Features

Appy Pie Live Chat features: What can you do with it?

Dive into a world of features designed to make your life easier and your business more profitable. From built-in analytics that decode customer behavior to chat ratings that gauge your team’s performance, Appy Pie Live Chat is the Swiss Army knife of customer engagement tools.

Add to that the limitless widget customization and Mobile SDK, and you’ve got a complete package that caters to all your needs.

Appy Pie Live Chat cover

Twice as Effective

Appy Pie Live Chat is engineered to make each lead twice as effective in terms of conversion. The software gathers in-depth information about each visitor, such as their browsing behavior and interaction history.

This data enables businesses to initiate targeted sales conversations much earlier than usual. Early engagement not only fosters a sense of trust but also provides a competitive edge, significantly increasing the likelihood of converting a casual visitor into a loyal customer.

Limitless Widget Customization

With Appy Pie Live Chat, the sky’s the limit when it comes to widget customization. The software offers a user-friendly interface where businesses can experiment with a myriad of colors, designs, and layouts.

Whether you want a minimalist design or something more flashy, you can create a chat widget that perfectly encapsulates your brand’s essence. The best part? No coding skills are required, making it accessible for individuals with varying levels of technical expertise.

Built-in Analytics

Appy Pie Live Chat analytics

The built-in analytics feature of Appy Pie Live Chat is a treasure trove of actionable insights. It goes beyond mere data collection by also deanonymizing the information before channeling it to your sales or analytics teams.

This ensures that you’re not just gathering data, but are also able to interpret it effectively. The analytics dashboard provides a comprehensive view of customer interactions, engagement metrics, and other key performance indicators, empowering businesses to make data-driven decisions.

Chat Ratings

Chat ratings serve as an immediate feedback mechanism within Appy Pie Live Chat. Visitors can rate their chat experience right after the interaction, providing invaluable insights into the performance of your sales and support teams.

This feature is not just a metric but a tool for continuous improvement. By analyzing these ratings, businesses can identify strengths and weaknesses in their customer service, allowing for targeted training and performance optimization.

Detailed Visitor List

Appy Pie Live Chat details

The detailed visitor list is a unique feature that sets Appy Pie Live Chat apart. It identifies users who have visited your website multiple times but have never initiated a chat.

This is a goldmine for businesses looking to convert potential customers who are already familiar with the brand but have not yet taken the plunge. By proactively engaging with these visitors through personalized interactions, businesses can significantly increase their chances of conversion.

SMS Text Message

Appy Pie Live Chat SMS

Appy Pie Live Chat’s SMS Text Message feature is a game-changer for businesses looking to engage with customers beyond the digital landscape.

This feature allows businesses to send and receive text messages, making it particularly useful for reaching audiences who either prefer SMS-based communication or don’t have reliable internet access.

It offers the flexibility of real-time, two-way interactions via text, ensuring that you can connect with your customers no matter where they are. Moreover, this SMS functionality is designed to be as responsive and interactive as the main chat interface, offering a seamless customer experience.

Omni Channel Contact Center

The Omni Channel Contact Center is a centralized hub that brings together all customer interactions across various platforms into one unified dashboard.

This feature is a boon for customer service teams as it streamlines the management of customer queries coming in from multiple channels like email, chat, and social media.

By providing a unified view, it eliminates the need to switch between different platforms, thereby increasing efficiency. More importantly, it ensures a consistent and seamless customer experience across all touchpoints, which is crucial for building brand loyalty.

Facebook Messenger

Appy Pie Live Chat facebook messenger

Appy Pie Live Chat’s integration with Facebook Messenger is a strategic move for businesses aiming to tap into Facebook’s massive user base. This feature allows you to manage all Messenger conversations directly from the Appy Pie dashboard, offering real-time support or sales assistance.

It also supports task automation, which means routine queries can be handled by automated responses, freeing up human agents to focus on more complex issues. This integration not only extends your reach but also enhances the efficiency of your customer service operations.

Twitter Direct Message

Appy Pie Live Chat twitter

For businesses with a significant presence on Twitter, Appy Pie Live Chat’s Twitter Direct Message integration is a must-have. This feature enables you to manage all Twitter-based customer interactions without ever leaving the Appy Pie interface.

It’s particularly useful for brands that use Twitter as a customer service channel and want to offer quick, real-time support to their followers. The integration ensures that you can respond to direct messages, mentions, and other Twitter interactions as efficiently as you would on the platform itself.

WhatsApp Message

Appy Pie Live Chat whatsapp

WhatsApp integration takes Appy Pie Live Chat’s functionality to a global scale. Given WhatsApp’s widespread usage, this feature enables businesses to engage with a broad spectrum of customers in a platform they are already comfortable using.

It supports real-time text conversations, as well as multimedia messages like images and videos, providing a rich and interactive customer experience. This integration is particularly useful for businesses aiming to offer a more personalized and engaging form of customer support.

SDK Integration

Appy Pie Live Chat sdk

The Software Development Kit (SDK) integration feature is designed for businesses that wish to incorporate Appy Pie Live Chat into their own applications or software. This feature provides the flexibility to customize the chat functionalities according to your specific business needs and objectives.

Whether you’re integrating it into a mobile app or a custom software solution, the SDK ensures that you can offer a tailored customer engagement experience. This level of customization is invaluable for businesses aiming to offer a unique and personalized customer experience.

Conclusion

Appy Pie Live Chat review: Why you should use it?

Appy Pie Live Chat is a robust customer engagement tool that offers a myriad of features designed to enhance customer experience and streamline business operations. The software allows for real-time conversations with website visitors, providing instant support and driving conversions.

It offers built-in analytics that help in understanding customer behavior and preferences, thereby aiding in more personalized interactions. The software also allows limitless customization of the chat widget, enabling businesses to align it with their brand aesthetics.

Moreover, it offers chat ratings, a detailed visitor list, and even a Mobile SDK for integrating chat functionality into mobile apps.

Pros

  • Efficiency: One agent can handle multiple chats simultaneously, making it more efficient than traditional customer service channels like phone and email.
  • Cost-Effective: Reduces the need for a large customer service team and cuts down on phone bills.
  • Enhanced Customer Experience: Real-time support and instant query resolution lead to higher customer satisfaction.
  • Data-Driven Insights: Built-in analytics help in understanding customer behavior, which can be leveraged for business growth.
  • Versatility: From desktops to mobile apps, the chat functionality can be integrated across platforms.

Cons

  • Limited Human Interaction: While efficient, chat support can sometimes lack the personal touch that a phone conversation might offer.
  • Dependency on Internet Connection: Both the customer and the service agent need a stable internet connection for the chat to function smoothly.
  • Initial Setup Time: While not overly complex, the initial setup and customization can take some time and technical know-how.

FAQ

Frequently Asked Questions

How does Appy Pie Live Chat improve customer engagement?

The software enables real-time conversations with website visitors, providing instant support and driving conversions. It also offers built-in analytics to understand customer behavior and preferences.

Can I customize the chat widget?

Yes, Appy Pie Live Chat allows limitless customization of the chat widget. You can change colors, designs, and even align it with your brand aesthetics without any coding.

Is Appy Pie Live Chat mobile-friendly?

Absolutely, the software provides a Mobile SDK that allows you to integrate chat functionality into your mobile apps, enabling you to engage with app visitors as well.

How does Appy Pie Live Chat help in lead conversion?

The software allows you to proactively approach visitors who have visited your website multiple times without initiating a chat, thereby increasing the chances of converting them into leads.

Do I need a stable internet connection to use Appy Pie Live Chat?

Yes, a stable internet connection is required for both the customer and the service agent for smooth functioning of the chat.

How difficult is the initial setup?

While the initial setup is not overly complex, it does require some time and technical know-how. However, once set up, the software is quite easy to use.

Appy Pie Live Chat Review, Pricing, Features with Pros and Cons
Appy Pie Live Chat Review, Pricing, Features with Pros and Cons

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