Appy Pie Chatbot Builder Review, Pricing, Features with Pros and Cons

Step into the future of automation with this comprehensive guide to Appy Pie Chatbot Builder, the no-code platform that’s revolutionizing how businesses interact with customers.

Whether you’re a small business owner, a marketer, or someone curious about the power of chatbots, this article will give you an in-depth look at a tool that’s as user-friendly as it is powerful. Get ready to discover a platform that could be the game-changer you’ve been waiting for.

Read further to learn more about Appy Pie Chatbot Builder, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Appy Pie Chatbot Builder is an AI-driven platform designed to enable businesses and individuals to create custom chatbots without any coding knowledge. The software offers a drag-and-drop interface and a wide range of templates to facilitate easy chatbot creation.

It aims to automate various tasks such as customer support, lead generation, and frequently asked questions. The platform also integrates with third-party services like Zoho CRM, Zendesk, and Slack, providing an analytics dashboard for performance insights.

With its no-code approach, Appy Pie Chatbot Builder democratizes technology, making it accessible for users with different levels of technical expertise.

Appy Pie Chatbot Builder specifications

Appy Pie Chatbot Builder pricing plans

Basic Plan – Most Popular

• Price: $6/bot/month (Billed Annually)
• Interactions: 2,500 interactions/month
• Handoffs:
  • Email: 200/month
  • SMS: 50/month
  • Whatsapp: 50/month
• Livechat Agent Transfer: Unlimited
• Appointment: Unlimited
• Google Drive: Unlimited
• SMTP: Unlimited
• Zendesk Chat: Unlimited
• Facebook Page: Unlimited
• Templates: All basic pre-built bot templates
• Customizations: Basic
• Analytics: User Consent
• Support: Email and Ticket

Premium Plan – Go Professional

• Price: $11/bot/month (Billed Annually)
• Interactions: 5,000 interactions/month
• Handoffs:
  • Email: 1,000/month
  • SMS: 400/month
  • Whatsapp: 200/month
• Livechat Agent Transfer: Unlimited
• Appointment: Unlimited
• Google Drive: Unlimited
• SMTP: Unlimited
• Zendesk Chat: Unlimited
• Facebook Page: Unlimited
• Templates: All basic and premium pre-built bot templates
• Customizations: Basic and Advanced
• Analytics: User Consent
• Support: Email and Ticket, Live Chat and On-Call

Business Plan – Go Full Scale With Our Enterprise Custom Plan

• Price: Contact for Custom Pricing
• Interactions: Custom
• Handoffs:
  • Email: Custom
  • SMS: Custom
  • Whatsapp: Custom
• Livechat Agent Transfer: Unlimited
• Appointment: Unlimited
• Google Drive: Unlimited
• SMTP: Unlimited
• Zendesk Chat: Unlimited
• Facebook Page: Unlimited
• Templates: All basic and premium pre-built bot templates
• Customizations: Basic and Advanced
• Analytics: User Consent
• Support: Priority Support with 1-3 hours TAT, Email and Ticket, Live Chat and On-Call

Dive into a world of features designed to make your life easier. From a drag-and-drop interface that requires zero coding skills to a plethora of pre-built templates for every industry, Appy Pie Chatbot Builder is your one-stop solution.

Enjoy AI-powered automation, third-party integrations, and an analytics dashboard that helps you make data-driven decisions.

Drag-and-Drop Interface

The drag-and-drop interface in Appy Pie Chatbot Builder is designed to simplify the chatbot creation process. Users can easily select elements and place them where they want within the chatbot’s conversational flow.

This feature is particularly beneficial for those who may not have a background in coding or technical expertise. The intuitive design of the interface ensures that creating a chatbot is as straightforward as dragging elements into a canvas and configuring them according to your needs.

Overall, this feature aims to make chatbot creation accessible to a broader audience, from small business owners to enterprise-level organizations.

Template Selection

Appy Pie offers a diverse range of templates that cater to various industries and use-cases, from customer service to e-commerce. These templates come pre-loaded with specific conversational flows, questions, and responses that are commonly used in those sectors.

Users can either use these templates as they are or customize them to better fit their unique requirements.

The availability of these templates significantly speeds up the chatbot development process, allowing businesses to deploy their bots more quickly. It also reduces the margin for error by providing tried-and-tested conversational structures.

AI-Powered Automation

The AI-powered automation feature allows the chatbots to handle a multitude of tasks autonomously. This includes answering FAQs, scheduling appointments, and even conducting surveys.

The AI algorithms are designed to understand user queries and provide the most relevant responses, thereby enhancing the user experience.

This level of automation not only improves efficiency but also allows human agents to focus on more complex tasks that require emotional intelligence and nuanced understanding. Businesses can thus offer 24/7 customer service without the need for round-the-clock human supervision.

Third-Party Integrations

Integration with third-party services is a standout feature of Appy Pie Chatbot Builder. Users can connect their chatbots to CRM systems like Salesforce, customer support platforms like Zendesk, and collaboration tools like Slack.

This enables the chatbot to pull real-time data and offer more contextually accurate responses. For instance, if integrated with a CRM, the chatbot can provide customer service agents with a detailed history of interactions, making the service experience more personalized.

These integrations also allow for more streamlined internal workflows, as data can be automatically transferred between different platforms.

Analytics Dashboard

The analytics dashboard is a comprehensive tool that offers a wide range of metrics to gauge the performance of your chatbot. This includes user engagement rates, the number of active users, and the effectiveness of the conversational flows.

The dashboard is designed to be user-friendly, offering visual representations like graphs and charts for easier data interpretation.

This feature is crucial for businesses that rely on data-driven decision-making. By understanding how users are interacting with the chatbot, businesses can make necessary adjustments to improve its functionality and effectiveness.

Multi-Language Support

Appy Pie Chatbot Builder’s multi-language support is designed to cater to a global audience. Users can create chatbots that converse in multiple languages, including but not limited to English, Spanish, French, and German.

This is particularly beneficial for businesses that operate in multiple countries or have a diverse customer base.

The feature ensures that language is not a barrier in providing excellent customer service. It also opens up opportunities for businesses to expand into new markets without the need for localized human support.

Lead and Contact Management

The platform offers robust lead and contact management features that allow businesses to keep track of customer interactions and data. This includes storing email addresses, phone numbers, and even conversation histories.

The feature is designed to help sales and customer service teams manage leads more effectively, ensuring that no opportunities are missed.

It also allows for better segmentation and targeting, as businesses can categorize leads based on various parameters like engagement level, purchase history, or geographic location.

Email Tracking

Email tracking is another feature that enhances the platform’s utility. Once an email is sent, businesses can track when it is opened, how many times it was viewed, and whether any links within the email were clicked.

This provides valuable insights into user engagement and allows businesses to tailor their follow-up strategies accordingly. The feature is particularly useful for sales and marketing teams, as it helps in understanding the effectiveness of email campaigns and identifying areas for improvement.

Bot Analytics

In addition to the general analytics dashboard, Appy Pie Chatbot Builder offers specialized bot analytics that delve deeper into user interactions. This includes tracking the paths that users take through the conversational flows, identifying bottlenecks or points of drop-off, and even sentiment analysis.

These advanced analytics provide a more nuanced understanding of how the chatbot is performing and where it can be improved. Businesses can use this data to refine their chatbot’s conversational abilities, making it more efficient and user-friendly.

App Integrations

The platform allows for the integration of various other applications like Google Sheets, Google Calendar, and even e-commerce platforms like Shopify.

This extends the functionality of the chatbot beyond just conversation. For example, integrating with Google Sheets could allow the chatbot to pull in real-time inventory data during a customer inquiry.

Similarly, integration with Google Calendar could enable the chatbot to schedule appointments directly. These app integrations make the chatbot a more versatile tool, capable of handling a broader range of tasks.

Security

Security is a paramount concern for any business, and Appy Pie Chatbot Builder addresses this with high-level encryption and robust security protocols. The platform ensures that all user data is securely stored and transmitted, protecting it from unauthorized access and data breaches.

This makes it a reliable choice for businesses that handle sensitive customer information. The security features are continually updated to combat emerging threats, ensuring that the platform remains a secure environment for both businesses and their customers.

Appy Pie Chatbot Builder is a no-code development platform that offers a range of functionalities including app and web development, helpdesk support, and chatbot building. It’s designed to be user-friendly, allowing even those with no coding experience to create chatbots and other applications.

The platform offers a 7-day free trial and multiple subscription plans to suit different needs. It’s particularly beneficial for startups and small businesses, offering a cost-effective solution that leverages cloud storage, eliminating the need for expensive servers.

Pros and Cons

Pros:

• User-Friendly: Features like drag-and-drop interfaces make it easy for anyone to use.
• Cost-Effective: Utilizes cloud storage, reducing the need for physical servers and maintenance.
• Versatile: Apart from chatbots, it can be used for app and web development, customer support, and more.
• Quick Development: Allows for faster development compared to traditional methods.

Cons:

• System Requirements: Needs to be run on fast processing computers/laptops.
• Limited Awareness: Not very well-known among non-coders, which limits its reach.
• Minor Bugs: Some users have reported small bugs in the mobile app version.

Appy Pie Chatbot Builder Review, Pricing, Features with Pros and Cons

• 1Overview
• 2Pricing
• 3Features
• 4Conclusion
• 5FAQ

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