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Freshworks CRM Alternatives

In the ever-evolving world of CRM platforms, Freshworks CRM has been a beacon for businesses aiming to streamline their customer relationships. But is it the only platform that can cater to your CRM aspirations? Step into this guide to uncover the top Freshworks CRM alternatives that 2023 has to spotlight. 


Whether you’re on the hunt for a platform with different integrations, a unique user experience, or simply curious about what other CRM platforms offer, this article is your compass. Dive in to explore the platforms that can elevate your customer relationship management, ensuring every interaction is meaningful and impactful. Let’s navigate the world of CRM solutions together!

The best Freshworks CRM alternatives ranked by rating

Below you might find better alternatives to Freshworks CRM that may meet your requirements. Carefully review the advantages and disadvantages, take note of the rating and any available coupon codes. You can also identify software that provide a free trial.
1 Brevo review

Brevo Review – Email Marketing and CRM suite (formerly Sendinblue)

In this Brevo review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.5
Connections that spark growth
Upgrade your business's customer relationship management with Brevo CRM, the advanced software that revolutionizes customer interactions. Brevo CRM’s powerful array of features and user-friendly interface streamlines crucial processes, giving you full control of your customer management. Empower your organization to optimize customer relationships with Brevo CRM.
Customer support
9.2
Value for money
9.8
Ease of use
9.5
Features
9.5
PROS:
  • Comprehensive HR Management
  • Automated Workflows
  • Insights and Analytics
  • Integration Capabilities
  • Intuitive Interface
CONS:
  • Learning Curve
  • Cost Factor
2 Formaloo logo

Formaloo Review, Pricing, Features with Pros and Cons

In this Formaloo review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.3
Build beautiful forms, customer portals, CRMs, and any other business apps without any code
Formaloo is a powerful no-code collaboration platform designed to assist you in creating data-driven applications and tools without the need for coding skills. It allows you to build forms, databases, and apps while automating various processes and interactions you’re your audience. It simplifies data collection, organization, and understanding which makes it an ideal solution for businesses of all sizes.
Customer support
8.9
Value for money
9.4
Ease of use
9.5
Features
9.5
PROS:
  • User-friendly interface
  • Customizable forms and surveys
  • Robust analytics
  • Compliance with data protection regulations
  • Scalable solutions for businesses
CONS:
  • Limited offline data collection capabilities
  • Complex customization
3 Freshmarketer Review

Freshmarketer Review – Simple and Powerful Marketing Automation

In this Freshmarketer review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.3
Personalize messages with simple and powerful marketing automation
Freshmarketer is an industry-leading marketing CRM solution that offers impressive features like funnel analysis, heatmaps, A/B testing, form analytics, and more. This software by Freshworks is suited for marketing teams who want to build an improved partnership with sales and marketing and deliver more personalized customer experiences.
Customer support
9
Value for money
9.5
Ease of use
9
Features
9.5
PROS:
  • Advanced Features
  • Seamless Marketing and Sales Connection
  • Better Customer Engagement
  • Customer Support
  • Ease of Use
  • No Additional Expertise Required
  • Personalization
  • Positive
CONS:
  • Contact Section Could Be Improved
  • The Free Plan is Too Basic
4 Streak Review

Streak Review – a CRM for Gmail

In this Streak review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.3
Manage leads from Gmail
Streak is the only CRM integrated entirely within your Gmail inbox. It can be used to track many business processes including sales, partnerships, support and hiring. Streak also includes a powerful set of email tools such email tracking, that lets you track when an email is opened.
Customer support
9
Value for money
9
Ease of use
9.5
Features
9.5
PROS:
  • Superb free CRM
  • Enables used to build and handle any form of process
  • It sits discreetly in the Gmail inbox
  • Offers superb productivity tools, which include email tracking, mail merge, and snippets
CONS:
  • It just functions with Gmail
  • Short of the functionality of a fledged CRM
5 Close CRM review

Close CRM Review – Pricing, features with pros and cons

In this Close CRM review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.2
The CRM built for growth
Close CRM is a powerful sales automation platform that helps businesses manage their sales processes, track leads, and nurture customer relationships.
Customer support
8.9
Value for money
9.3
Ease of use
9.2
Features
9.3
PROS:
  • Integrated calling, SMS, and email for streamlined customer communication.
  • Progress tracking, bottleneck identification, and data-driven decision-making.
  • Valuable performance insights for optimized strategies.
  • Collaboration promotion for aligned teamwork in closing deals.
  • Data transfer ease and comprehensive customer interaction view.
CONS:
  • It may have a learning curve for new users who are unfamiliar with its features and functionalities
  • Some businesses may find the cost to be higher as compared to other CRM solutions
  • Allows SMS service for only a few specific countries
  • Not suitable for businesses having a sales team consisting of more than 100 member
6 Keap review

Keap Review – Small Business CRM and Automations

In this Keap review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.2
Upgrade your small business CRM
Keap is a CRM software that assists companies in managing client interactions, streamlining procedures, and fostering expansion. Keap offers features such as sales automation, marketing automation, e-commerce integration, and more.
Customer support
9
Value for money
9.1
Ease of use
9.4
Features
9.4
PROS:
  • Comprehensive CRM Solution
  • Automation and Efficiency
  • Enhanced Customer Support And Chat Support
  • Easy To Use
  • Integration and Scalability
CONS:
  • It may take time for users to become fully proficient
  • High price
7 Brightpearl CRM review

Brightpearl CRM Review, Pricing, Features with Pros and Cons

In this Brightpearl CRM review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1
Get closer than ever to your customers
Brightpearl CRM emerges as a powerhouse in the retail and wholesale sector, offering a suite of advantages that propel businesses into a realm of unmatched efficiency and growth. Its integrated approach melds inventory management, order processing, and customer relationship management into a seamless whole. The software shines with its omni-channel capabilities, ensuring consistent and streamlined operations across various sales platforms. Peak trading periods become less of a challenge and more of an opportunity, thanks to Brightpearl's robust handling of high-volume transactions. Automation features cut down on manual labor, freeing up valuable time, while its comprehensive CRM system deepens customer engagement and loyalty, making it a go-to solution for businesses aiming to scale and excel.
Customer support
8.9
Value for money
9.1
Ease of use
9
Features
9.3
PROS:
  • Peak trading efficiency
  • Comprehensive CRM
  • Integrated operations
  • Automation features
  • Omni-channel capability
CONS:
  • Learning curve
  • Language limitations
  • Integration challenges
  • Complexity for small businesses
8 Salesflare Review

Salesflare Review, Pricing, Features with Pros and Cons

In this Salesflare review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1
The CRM your team will love to use.
Salesflare is a customer relationship management (CRM) software that helps you manage your sales processes, track customer interactions, and streamline communication. It automates tasks, provides insights, and improves overall sales efficiency.
Customer support
8.9
Value for money
9.1
Ease of use
9.1
Features
9.2
PROS:
  • It has a user-friendly interface for easy adoption
  • It allows integration with various communication platforms
  • Intelligent automation saves time and reduces manual data entry
  • It provides valuable insights through machine learning algorithms
  • It offers reporting and analytics features for data-driven decision-making
CONS:
  • It may require additional customization for specific business needs
  • The integration options may be limited with certain software
  • Pricing plans might not be suitable for small businesses with tight budgets
  • Advanced features and customization may require training for new users
  • Customer support response time can vary
9 orderry logo

Orderry Review – All-In-One Solution For Service Business

In this Orderry review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1
Manage your service business with ease
Orderry is a software for service businesses. Orderry stores customer data, tracks orders and schedules work orders. It also has CRM features that help manage your customer relationships.
Customer support
9
Value for money
9.5
Ease of use
9
Features
9
PROS:
  • The interface is fast
  • Ready made templates for your business
  • Free trial
  • Cheap pricing
CONS:
  • Cloud solution only
10 Shape review

Shape Review – Automate your business

In this Shape review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1
The best pre-built marketing suite
Shape is automated sales and marketing software with configurable pre-built components. The user-friendly interface empowers your staff and integrates all parts of your organization into a single AI platform.
Customer support
8.8
Value for money
9.3
Ease of use
9.2
Features
9.1
PROS:
  • 500+ easy-to-use features
  • Ideal integrated dashboard
  • Branded client portal
  • Multiple productivity tools
  • Perfect for text marketing
CONS:
  • No annual subscription
  • No free plan
Show next

Freshworks CRM vs... (Comparisons with its competitors)

You can read our in-depth comparisons with Freshworks CRM and its competitors, you will better understand which one you need without having to try them.

Everything you need to know

Are you searching for alternative CRM platforms that can offer superior business solutions? Look no further than these top-rated Freshworks CRM alternatives. In today’s competitive market, it’s essential for businesses to explore various options to find the CRM software that best suits their needs. Here, we present a list of top Freshworks CRM competitors and other popular CRM software solutions that can help streamline your business operations.

Key Takeaways:

  • EngageBay, Pipedrive, Insightly, AWeber, Drip, HubSpot, Salesforce, Zoho, Zendesk, Microsoft Dynamics 365, SugarCRM, ServiceNow, Oracle NetSuite, Copper, and Bitrix24 are some of the top alternatives to Freshworks CRM.
  • Explore these options to find the right CRM solution that offers the features and pricing plans that align with your business requirements.
  • EngageBay is highly recommended for its affordable, all-in-one marketing, sales, and customer support software with a free integrated CRM.
  • Pipedrive is known for its pipeline management and user-friendly CRM interface.
  • Insightly offers mobile app functionality and dataset modeling for enhanced productivity.

With these alternatives, you can find a CRM solution that caters to your business needs and budget. So, take the time to explore these top Freshworks CRM competitors and other CRM software options to make an informed decision that will drive your business forward.

Top Freshworks CRM Competitors

When it comes to finding the best CRM software options, these alternative Freshworks CRM competitors have proven to be popular choices among businesses. EngageBay, Pipedrive, Insightly, AWeber, Drip, HubSpot, Salesforce, Zoho, Zendesk, Microsoft Dynamics 365, SugarCRM, ServiceNow, Oracle NetSuite, Copper, and Bitrix24 are all worth considering.

These alternatives offer various features and pricing plans, giving you options that suit your business needs and budget. For example, EngageBay is highly recommended for its affordable, all-in-one marketing, sales, and customer support software with a free integrated CRM. Pipedrive offers pipeline management and a user-friendly CRM, while Insightly provides mobile app functionality and dataset modeling.

With a wide range of CRM software options available, it’s important to carefully evaluate each alternative to find the right fit for your specific business requirements. Consider factors such as ease of use, scalability, integration capabilities, and customer support when making your decision. The table below provides a quick comparison of some key features offered by these top Freshworks CRM competitors:

CRM SolutionKey FeaturesPrice Range
EngageBayAll-in-one marketing, sales, and customer support software with a free integrated CRMAffordable
PipedrivePipeline management and user-friendly CRMModerate
InsightlyMobile app functionality and dataset modelingVaries

By exploring these top Freshworks CRM alternatives, you can find the CRM solution that best meets the unique needs of your business. Remember to consider your budget, desired features, and long-term scalability as you make your decision. With the right CRM software in place, you’ll be able to streamline your customer management processes and drive growth for your business.

Affordable and Feature-rich CRM Solutions

Looking for cost-effective CRM alternatives that don’t compromise on features? These top-rated CRM systems offer affordable solutions tailored to meet your business needs.

When it comes to managing customer relationships effectively, price should not be a barrier. That’s why these affordable CRM alternatives are gaining popularity among businesses of all sizes. EngageBay, for instance, stands out with its all-in-one marketing, sales, and customer support software that includes a free integrated CRM. Pipedrive, on the other hand, offers efficient pipeline management and a user-friendly CRM interface.

Insightly is another notable option, offering mobile app functionality and dataset modeling capabilities. These CRM systems provide flexible pricing plans, allowing you to choose the one that best fits your budget and requirements. Whether you’re a small startup or a large enterprise, there’s a solution that can streamline your sales processes, enhance customer engagement, and boost overall productivity.

Comparison Table: Affordable CRM Alternatives

CRM SystemKey FeaturesPricing
EngageBayAll-in-one marketing, sales, and customer support software with integrated CRMFree plan available, with paid plans starting at $8.99/user/month
PipedriveEfficient pipeline management and user-friendly CRM interfacePricing starts at $15/user/month
InsightlyMobile app functionality and dataset modeling capabilitiesPricing starts at $29/user/month

These CRM systems are just a few examples of the extensive range of affordable and feature-rich alternatives available in the market. Take the time to explore each option and consider your business requirements before making a decision. With the right CRM software in place, you can optimize your customer relationships, increase sales, and drive business growth.

Choose the Right CRM Solution for Your Business

With so many top CRM software options and alternative CRM platforms available, how do you choose the right one for your business? Consider these key factors to find the perfect fit.

  • Features: Evaluate the features offered by each CRM solution. Look for functionalities that align with your business needs, such as contact management, lead tracking, sales forecasting, task automation, and reporting. Ensure that the CRM system can streamline your workflows and improve efficiency.
  • Scalability: Consider the scalability of the CRM software. As your business grows, you’ll need a CRM solution that can handle an increasing number of contacts, users, and data. Look for platforms that offer flexibility and can accommodate future expansion without compromising performance.
  • Integrations: Check the integrations available with the CRM software. It’s essential to have seamless integration with other tools and applications that your business relies on, such as email marketing platforms, help desk software, accounting systems, and e-commerce platforms.
  • User-Friendliness: User experience plays a crucial role in the successful adoption of a CRM solution. Look for a user-friendly interface that is intuitive and easy to navigate. Consider CRM platforms that offer training resources, customer support, and documentation to help your team utilize the software effectively.

Additionally, consider the pricing plans and budgetary constraints of each CRM solution. Some options may offer a free trial or a freemium version that allows you to test the software before making a purchase. Take advantage of demos and consultations with CRM providers to get a better understanding of how each platform can meet your specific business requirements.

CRM SolutionFeaturesPricing
EngageBayAll-in-one marketing, sales, and customer support software with a free integrated CRMStarting from $8.99 per user per month
PipedrivePipeline management and a user-friendly CRMStarting from $15 per user per month
InsightlyMobile app functionality and dataset modelingStarting from $29 per user per month
AWeberEmail marketing automation and subscriber managementStarting from $19 per month

By considering these key factors and exploring the features, scalability, integrations, and user-friendliness of various CRM solutions, you can make an informed decision that ensures the right fit for your business.

Summarize all:

When choosing the right CRM solution for your business, consider the features, scalability, integrations, and user-friendliness of each option. Evaluate the functionalities that align with your business needs and look for platforms that can accommodate future growth. Seamless integration with other tools and applications is essential, as well as a user-friendly interface that promotes successful adoption. Additionally, explore pricing plans and take advantage of demos and consultations to make an informed decision.

Conclusion

Exploring Freshworks CRM alternatives opens up a world of possibilities for businesses looking to optimize their operations and find tailored, cost-effective CRM solutions. When considering alternative options, it’s important to evaluate the features and benefits they offer, as well as their pricing plans.

Some of the top alternatives to Freshworks CRM include EngageBay, Pipedrive, Insightly, AWeber, Drip, HubSpot, Salesforce, Zoho, Zendesk, Microsoft Dynamics 365, SugarCRM, ServiceNow, Oracle NetSuite, Copper, and Bitrix24. Each of these platforms brings its own unique set of features and advantages.

For businesses on a budget, EngageBay is a highly recommended option. It offers an affordable, all-in-one marketing, sales, and customer support software with a free integrated CRM. Pipedrive, on the other hand, focuses on pipeline management and provides a user-friendly CRM experience. Insightly stands out with its mobile app functionality and dataset modeling capabilities.

By considering these alternatives, businesses have the opportunity to find the CRM solution that best aligns with their needs and budget. Whether you’re looking for comprehensive features, affordability, user-friendly interfaces, or specific functionality, there are plenty of options to explore beyond Freshworks CRM.

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