Navigating the complexities of shipment tracking and enhancing customer post-purchase experience can be a daunting task for any business, big or small. In the digital age, where customer satisfaction and efficient logistics are paramount, finding the right tools to streamline these processes is crucial.
This article delves into the world of AfterShip Tracking Software, a versatile platform that promises to revolutionize how businesses handle shipments, engage with customers, and manage returns.
From its expansive carrier network to AI-powered features, AfterShip Tracking stands out as a comprehensive solution for modern e-commerce challenges, offering insights and strategies to elevate your business’s shipping and customer service game.
Read further to learn more about AfterShip Tracking, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Overview
What is AfterShip Tracking?
AfterShip Tracking is a comprehensive post-purchase customer experience platform designed to enhance the journey from shipment tracking to returns and all touchpoints in between. It offers proactive shipment tracking that delights customers, reduces WISMO (Where Is My Order) tickets, and optimizes delivery performance.
The platform features a branded tracking page, a shipment visibility dashboard, and an exception report to manage the shipping process effectively.
Additionally, AfterShip Tracking provides returns automation, which includes a branded returns page, exchange for other items, and rule-based automation, ensuring a positive returns and exchange experience.
It also includes warranty automation to eliminate manual processes and unlock product insights, along with world-class shipping protection to capture lost revenue and optimize claims operations.
AfterShip Tracking ‘s AI-powered delivery date estimates drive conversion and set customer expectations, while its shipping management platform facilitates fulfillment and simplifies shipment management for all carriers. The platform is also environmentally conscious, offering carbon emissions reports to improve brand perception.
Lastly, AfterShip Tracking ‘s AI-powered email parser offers smart data extraction for an improved customer experience. Trusted by global brands, AfterShip Tracking integrates seamlessly with various platforms, apps, and carriers, providing scalable APIs for developers and ensuring enterprise-grade security and privacy compliance.
AfterShip Tracking specifications
| Features | Analytics / Email Notifications / Facebook Integration and Notifications / Integrations / Multilingual Support / Notifications / Post-purchase estimated delivery dates (EDD) / Pre-purchase estimated delivery dates (EDD) / Product recommandation / SMS notifications / Shipment management / Supply Chain Metrics |
| Best suited for | Small businesses, Mid size businesses, Large enterprises |
| Website languages | English |
| Website URL | Visit official website |
| Support link | Support page |
| Live chat | Yes |
| Company address | Singapore |
| Year founded | 2012 |
Pricing
AfterShip Tracking pricing: How much does AfterShip Tracking cost?
When it comes to pricing, AfterShip Tracking Software presents a flexible range that caters to various business sizes and needs, with plans starting as low as $11 per month and scaling up to custom pricing for enterprise-level requirements.
From the budget-friendly Essentials Plan to the feature-rich Premium and customizable Enterprise Plans, businesses can choose a package that aligns with their shipment volumes and desired functionalities.
Understanding the pricing range and what each plan offers is crucial for businesses to make an informed decision that maximizes value and aligns with their operational budget.
| Pricing range | From $11 to $2399 per month |
| Pricing types | Annual subscription / Monthly subscription |
| Free plan | Yes |
| Free trial | No |
| Money back guarantee | No |
| Pricing page link | See plans |
AfterShip Tracking pricing plans
AfterShip Tracking offers various pricing plans tailored to different business needs, each with specific features and shipment allowances. Here’s a detailed breakdown:
Essentials Plan
- Price: $11 per month
- Shipments: 100 shipments per month, with $0.08 per extra shipment
- Features:
- Extensive eCommerce integrations for optimizing post-purchase experiences
- Integration with 1,125 carriers for global updates
- Customizable tracking page for a branded customer experience
- Email and SMS notifications for proactive delivery updates
- Shipment visibility and basic analytics for tracking and analyzing carrier performance
Pro Plan
- Price: $119 per month
- Shipments: 2,000 shipments per month
- Features:
- Includes everything in the Essentials plan
- Tracking API and webhooks for real-time updates and easy integration
- Klaviyo and Attentive integrations
- Customer feedback survey for delivery experience ratings
- Multiple and multilingual tracking pages for a localized experience
- Product recommendations widget to drive additional revenue
Premium Plan
- Price: $239 per month
- Shipments: $0.12 per extra shipment
- Features:
- Includes everything in the Pro plan
- Advanced email triggers for customized updates
- AI Predictive estimated delivery dates for clear customer expectations
- Carrier auto-correction for accurate shipment tracking
- On-time and transit time reports for detailed shipment analysis
- Remove AfterShip branding for enhanced brand presence
- Custom domain for tracking pages to improve SEO and brand visibility
Enterprise Plan
- Pricing: Custom pricing for over 25,000 shipments
- Features:
- Includes everything in the Premium plan
- Custom platform integrations for tailored solutions
- Enterprise single sign-on (SSO) for enhanced security
- Custom API rate limit tailored to business scale
- AI Predictive EDD API for customized delivery date display
Additionally, AfterShip Tracking offers a Free Plan for businesses just starting out, including all basic features. There are also Team Plans at $10 per member per month, offering access to all products, customizable roles and permissions, and additional support options.
For support, Silver and Gold plans are available, priced at 20% and 30% of the product subscription fee, respectively, with minimums and varying response times.
Features
AfterShip Tracking features: What can you do with it?
Diving into the features of AfterShip Tracking Software reveals a rich tapestry of tools designed to enhance every aspect of shipment management and customer experience.
From robust tracking capabilities and seamless integrations with major eCommerce platforms to advanced analytics and reporting, AfterShip Tracking offers a comprehensive suite of features.
These tools not only simplify the tracking process but also provide valuable insights, enabling businesses to make informed decisions and tailor their strategies to meet customer needs effectively.
This section will explore these features in detail, showcasing how AfterShip Tracking stands out as a holistic solution for modern shipping challenges.
Tracking
AfterShip’s tracking feature is a cornerstone of the platform, offering a dynamic and customer-centric approach to shipment tracking.
This feature not only enhances customer satisfaction by providing timely and accurate updates but also significantly reduces WISMO tickets, a common pain point in e-commerce logistics.
The automated delivery updates are not just informative but are also branded, which means businesses can maintain their brand presence throughout the shipping process. This branding extends to the tracking page, which can be customized to reflect the company’s visual identity, creating a consistent and reassuring experience for customers.
Real-time notifications are sent across various channels, including email, SMS, and social media platforms, ensuring that customers are kept in the loop regardless of their preferred communication platform.
This multi-channel approach not only enhances customer engagement but also builds trust and loyalty.
The tracking feature also provides valuable insights into shipping performance, helping businesses optimize their carrier strategies and improve overall efficiency. By leveraging these insights, companies can make data-driven decisions that positively impact their customer retention rates and elevate their Net Promoter Scores (NPS).
Rule-based Notifications
Rule-based Notifications in AfterShip Tracking allow businesses to automate their communication with customers regarding order status updates. This feature reduces customer anxiety and builds anticipation by providing timely and relevant notifications.
Businesses can set up automated communication flows with customizable templates, ensuring that the messages align with their brand voice and customer expectations. These notifications can be triggered by specific events or statuses in the delivery process, allowing for precise and relevant communication.
This proactive approach in updating customers helps in building trust and transparency, key factors in customer satisfaction. The rule-based system also saves time and resources by automating what would otherwise be a manual and time-consuming process.
Shipment Visibility Dashboard
The Shipment Visibility Dashboard in AfterShip Tracking is a powerful tool that brings clarity and control to the shipping process. By centralizing all shipment data, it allows users to easily monitor and manage their shipments.
Users can filter this data by various parameters such as status, destination, and carrier, which is particularly useful for businesses dealing with a large volume of shipments or operating in multiple markets.
This feature plays a crucial role in resolving delivery exceptions, as it provides a comprehensive view of all shipments, enabling quick identification and resolution of any issues.
It also reassures customers by providing them with up-to-date information, thereby reducing the volume of WISMO inquiries.
The dashboard standardizes shipment statuses from different carriers, bringing a level of uniformity and ease to the tracking process. This standardization, along with the normalization of carrier data, streamlines the data analysis process, saving businesses valuable time and resources.
The real-time tracking updates ensure that both the business and its customers are always informed of the latest shipment status. Additionally, the carrier auto-detection feature enhances the accuracy of shipment tracking, reducing errors and improving overall operational efficiency.
Shipping Reviews
Shipping Reviews are a proactive feature in AfterShip Tracking that allows businesses to gather customer feedback about their delivery experience. This feature enables customers to provide feedback at critical moments, ideally before any negative experiences escalate to public forums like social media.
By capturing this feedback, businesses can address and remedy any unfortunate delivery experiences promptly. This not only helps in improving the service quality but also shows customers that their opinions are valued and taken seriously.
The feedback gathered can be used to make informed improvements in the shipping process, enhancing overall customer satisfaction. This feature is particularly important in an era where online reviews can significantly impact a brand’s reputation and customer trust.
Supply Chain Metrics
AfterShip Tracking’s supply chain metrics provide invaluable insights for businesses looking to optimize their shipping and delivery processes. The On-time Report is a critical tool for improving delivery reliability, a key factor in customer satisfaction and loyalty.
By identifying carriers and routes with the best on-time performance, businesses can make informed decisions that enhance their delivery reliability. The Transit Time Report is another vital feature, offering detailed analysis of delivery times.
This report helps businesses understand where delays are occurring and identify potential areas for improvement, whether in carrier selection, route planning, or other operational aspects.
The Exception Report is particularly useful for monitoring the performance of carriers and delivery routes, highlighting those with fewer exceptions and failed delivery attempts.
This information is crucial for refining last-mile delivery strategies, ensuring smoother and more reliable delivery experiences for customers. The Customer Engagement Report sheds light on how customers interact with the post-purchase experience, including tracking page visits and shipping reviews.
This report guides businesses in optimizing their customer engagement strategies, aiming to increase clicks, drive revenue, and enhance overall customer satisfaction.
These metrics collectively empower businesses with the data they need to make strategic decisions that improve their supply chain efficiency and customer experience.
Multiple Messaging Channels
AfterShip Tracking’s Multiple Messaging Channels feature enables businesses to reach customers through their preferred communication channels. This includes email, SMS, WhatsApp, Facebook, and other popular platforms.
By offering personalized notifications across these channels, businesses can engage with customers more effectively, ensuring that important updates are received and acknowledged. This multi-channel approach caters to the diverse preferences of customers, increasing the likelihood of positive engagement.
It also allows businesses to cover a broader audience, as different customers may favor different communication platforms. This feature is crucial for maintaining a high level of customer service and satisfaction in today’s digital and mobile-first world.
Branded Tracking Page
AfterShip Tracking’s Branded Tracking Page is a powerful tool for enhancing customer engagement and reinforcing brand identity. This feature allows businesses to create a custom tracking page on their own domain, using their brand assets to ensure a consistent and immersive customer experience.
The page can be tailored to the specific audience, keeping them engaged and connected with the brand throughout the delivery process. This not only helps in building brand loyalty but also drives repeat traffic to the business’s website.
The branded tracking page can be designed to match the look and feel of the company’s website, providing a seamless transition from purchase to tracking. This feature is particularly effective in maintaining a strong brand presence and offering a personalized experience to customers.
By keeping customers on their domain, businesses can also leverage the opportunity to showcase additional products or services, potentially increasing sales and customer retention.
Multi-language Support
AfterShip Tracking’s Multi-language Support feature is designed to help businesses expand their reach into new regions without language barriers. This feature offers auto-translated shipment updates on branded tracking pages and notifications, providing a native language experience to customers worldwide.
By catering to customers in their preferred language, businesses can enhance the customer experience and build stronger connections with a global audience.
This feature is particularly beneficial for businesses looking to scale internationally, as it simplifies the process of engaging with customers across different linguistic backgrounds. The ability to communicate in multiple languages also demonstrates a business’s commitment to inclusivity and customer-centricity.
Product Recommendations
The Product Recommendations feature in AfterShip Tracking drives incremental revenue by enabling cross-selling opportunities directly on the tracking pages and notifications.
Businesses can select products to recommend, or let AfterShip Tracking’s AI suggest relevant choices based on customer behavior and preferences.
This feature not only enhances the customer experience by providing personalized recommendations but also maximizes the potential for additional sales.
By presenting customers with relevant products during the tracking process, businesses can capitalize on the heightened engagement and interest of customers eagerly awaiting their orders. This strategic placement of product recommendations can lead to increased order values and customer loyalty..
Seamless Integration
AfterShip Tracking’s seamless integration feature is a key component of its robust tracking system, designed to streamline the shipping and tracking process for businesses of all sizes.
This feature connects with a vast global network of 1,125 carriers, encompassing a wide range of logistics providers including postal services, last-mile delivery couriers, third-party logistics companies (3PLs), freight forwarders, less-than-truckload (LTL) carriers, and major carrier subsidiaries.
This extensive network ensures that businesses can track shipments regardless of the carrier used, providing a unified tracking experience.
The integration with 70 major eCommerce platforms and apps is another significant aspect of this feature. Platforms such as Shopify, NetSuite, Salesforce Cloud Commerce, Magento, Klaviyo, Zendesk, and Attentive are seamlessly integrated, allowing businesses to connect their online stores and customer service systems directly with AfterShip Tracking.
This integration simplifies the tracking process for both the business and its customers, ensuring that tracking information is easily accessible and up-to-date.
The Tracking API and webhook are designed with ease of engineering in mind, offering robust multi-carrier tracking capabilities. This allows businesses to integrate AfterShip’s tracking system into their existing websites or systems effortlessly.
The API supports over 1,000 carrier integrations and is available in 52+ languages, making it a versatile solution for businesses operating in multiple countries.
The data provided through the API is normalized and standardized, ensuring consistency and accuracy across different carriers and shipment statuses. This standardization includes 7 main statuses and 33 sub-statuses, providing detailed and precise tracking information.
Furthermore, AfterShip Tracking places a strong emphasis on data integrity and reliability. The AI component of the system helps in recognizing new tracking number patterns, enhancing the accuracy of the tracking information.
The system boasts an uptime of 99.99%+, ensuring that tracking information is available when needed. Additionally, AfterShip Tracking complies with major security and privacy standards, including ISO 27001, SOC2, and GDPR, ensuring that user data is handled securely and responsibly.
Conclusion
AfterShip Tracking review: Why you should use it?
AfterShip Tracking is a comprehensive post-purchase customer experience platform that enhances the journey from shipment tracking to returns, offering a suite of tools for various touchpoints.
It’s designed to delight customers with proactive shipment tracking, reducing WISMO (Where Is My Order) tickets, and optimizing delivery performance.
AfterShip Tracking also includes features for returns automation, warranty automation, shipping protection, AI-powered delivery date estimates, and efficient shipping management. Additionally, it provides carbon emissions reports and an AI-powered email parser for smart data extraction.
Pros:
- Comprehensive Tracking and Returns Management: AfterShip Tracking offers a wide range of features from tracking to returns, warranty, and protection, providing a complete post-purchase solution.
- Global Carrier Integration: Supports a global network of 1,125 carriers, ensuring wide coverage and seamless tracking updates.
- Customizable and Branded Customer Experience: AfterShip Tracking enables businesses to create branded tracking and returns pages, enhancing the customer journey.
- AI-Powered Features: Includes AI-driven tools like delivery date estimates and email parsing for improved accuracy and customer experience.
- Robust Security and Compliance: Adheres to SOC 2, ISO 27001, and GDPR standards, ensuring data security and privacy.
Cons:
- Complexity in Integration: Some users may find the integration process complex, especially when dealing with multiple carriers and platforms.
- Limited Carrier Coverage in Certain Regions: While AfterShip Tracking covers a vast network of carriers, there may be limitations in certain geographical areas.
- Learning Curve: New users might experience a learning curve in understanding and utilizing all the features effectively.
- Occasional Tracking Delays: There can be sporadic delays in tracking updates, which might affect real-time accuracy.
- Cost Consideration for Small Businesses: The pricing, especially for higher-tier plans, might be a consideration for small businesses or startups.
FAQ
