In the dynamic world of e-commerce, where the efficiency of shipping and handling can make or break customer loyalty, AfterShip Shipping emerges as a beacon of innovation and reliability. This comprehensive platform is not just a tool; it’s a game-changer for businesses seeking to revolutionize their post-purchase customer experience.
From seamless carrier integrations to advanced tracking and returns management, AfterShip Shipping stands out as a holistic solution designed to streamline the complexities of modern e-commerce logistics.
Dive into the world of AfterShip Shipping, where every shipment becomes an opportunity to delight customers and transform the way businesses approach shipping and customer satisfaction.
Read further to learn more about AfterShip Shipping, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.
Click on “open” if you want to see exactly what we will talk about in the rest of this article.
Overview
What is AfterShip Shipping?
AfterShip Shipping is a comprehensive post-purchase customer experience platform designed for e-commerce.
It offers a suite of tools that enhance the customer journey from shipment tracking to returns, including features like proactive shipment tracking, a branded tracking page, shipment visibility dashboard, and exception reports.
The platform also automates returns, offering a positive experience while optimizing return costs and retaining revenue.
Additionally, it includes warranty automation, shipping protection with a high claim-success rate, AI-powered delivery date estimates, and a shipping management platform that facilitates fulfillment and simplifies shipment management.
AfterShip Shipping also focuses on sustainability with carbon emissions reports and an AI-powered email parser for smart data extraction.
The platform integrates seamlessly with various platforms, apps, and carriers, boasting over 1,125 carrier integrations and partnerships with major e-commerce platforms. It’s designed for global scalability, ensuring data security and privacy with certifications like SOC 2, ISO 27001, and GDPR compliance.
AfterShip Shipping specifications
| Features | 80+ carriers supported / API Access / Brand Your Shipping / Bulk create shipping labels / Bulk update order info / International Shipping / Order management / Shipping Tools / Single Sign-On (SSO) / Webhooks / eCommerce Integrations |
| Website URL | Visit official website |
| Support link | Support page |
| Company address | Singapore |
| Year founded | 2012 |
Pricing
AfterShip Shipping pricing: How much does AfterShip Shipping cost?
Navigating the pricing landscape of AfterShip reveals a flexible and inclusive structure, accommodating a wide spectrum of business sizes and needs.
With plans ranging from an affordable $11/month to comprehensive, custom-priced enterprise solutions, AfterShip offers something for everyone.
Discover how AfterShip’s pricing strategy is designed to provide value and scalability, ensuring that businesses of all sizes can leverage its powerful features without breaking the bank.
| Pricing range | From $11 to $579 per month |
| Pricing types | Annual subscription / Monthly subscription |
| Free plan | No |
| Free trial | Yes, 7 days |
| Money back guarantee | No |
| Pricing page link | See plans |
AfterShip Shipping pricing plans
AfterShip offers various pricing plans tailored to different business needs:
Essentials Plan
- Key Features and Integrations:
- Supported Carriers: Over 80 carriers.
- eCommerce Integrations: Extensive integrations with major eCommerce platforms.
- USPS Discount: Access to the best USPS discounts available.
- Bulk Operations: Ability to update order information and create shipping labels in bulk.
- Order Management Dashboard: A comprehensive dashboard for efficient order management.
- Pricing:
- Cost: $11/month.
- Labels: Includes 100 labels per month.
Pro Plan
- Key Features and Integrations:
- Automation Settings: Powerful automation settings for streamlined operations.
- APIs: Access to labels and shipping rates API, carrier accounts API, end-of-day forms API, and U.S. address validation API.
- Webhooks: Integration capabilities for enhanced functionality.
- Pricing:
- Cost: $89/month.
- Labels: Includes 2,000 labels per month.
Enterprise Plan
- Key Features and Integrations:
- Carrier Accounts: Unlimited carrier accounts for extensive shipping options.
- Custom Carrier Integration: Tailored integration solutions for unique business needs.
- Enterprise Single Sign-On (SSO): Enhanced security and convenience with SSO.
- Custom API Rate Limit: Tailored API solutions for large-scale operations.
- Pricing:
- Cost: Custom pricing.
- Labels: Suitable for businesses requiring more than 25,000 labels per month.
Additionally, AfterShip offers a Free Plan for businesses just starting out, including all basic features. There’s also a Team Plan at $10 per member/month, focusing on collaboration and security for growing organizations.
Support plans are available as well, with Silver Support costing 20% of the product subscription fee (minimum $200/month per product) and Gold Support at 30% (minimum $400/month per product), offering varying levels of response times and additional support features.
Features
AfterShip Shipping features: What can you do with it?
Delving into the features of AfterShip Shipping, we uncover a treasure trove of functionalities designed to elevate the e-commerce experience. Each feature, meticulously crafted, addresses specific aspects of shipping and post-purchase processes.
From proactive shipment tracking to streamlined returns and warranty management, AfterShip Shipping’s features are a testament to its commitment to innovation and customer-centricity.
This section will explore these features in detail, showcasing how they collectively contribute to making AfterShip Shipping a leader in e-commerce solutions.
Order Management Portal
The Order Management Portal in AfterShip Shipping is a centralized platform designed to streamline the fulfillment of eCommerce orders from various sales channels. This feature allows for efficient handling of orders, ensuring timely shipping and reducing the complexity associated with managing multiple sales channels.
The portal’s automation capabilities are a key aspect, enabling retailers to set up rules and processes that automatically determine the best shipping methods based on various factors like destination, order size, and customer preferences.
This not only saves time but also reduces the likelihood of errors. The portal also provides visibility into the entire order process, from order receipt to fulfillment, allowing for real-time tracking and management.
Retailers can also integrate their inventory management systems, ensuring that stock levels are automatically updated as orders are processed. This comprehensive approach to order management helps in improving customer satisfaction by ensuring timely and accurate order fulfillment.
Automated Shipping Workflow
AfterShip Shipping’s Automated Shipping Workflow feature is designed to efficiently handle increasing shipment volumes and the complexities of international shipping. This feature automates the selection of shipping options based on predefined rules, such as product type, destination, and customer preferences.
It pre-fills shipping information, saving time and reducing manual errors. This automation is particularly beneficial during peak times or when dealing with a diverse range of products and shipping destinations.
The feature also includes the ability to automatically update customers on their shipment status, enhancing the customer experience.
Retailers can customize the workflow to suit their specific needs, ensuring that the shipping process aligns with their operational strategies. This level of automation and customization helps businesses scale their shipping operations efficiently and effectively.
Label Generation
Label Generation in AfterShip Shipping simplifies the process of creating shipping labels that are certified by carriers. This feature automatically sends data to carriers to place orders, streamlining the shipping process.
The integration with over 87 trusted and internationally connected carriers allows for a wide range of shipping options, catering to various business needs and customer preferences.
The labels include all necessary information, such as the recipient’s address, package weight, and tracking number, ensuring compliance with carrier requirements.
This feature also supports batch label printing, which is particularly useful for businesses with high order volumes, saving time and reducing manual efforts. The automated label generation process ensures accuracy, reduces the risk of shipping errors, and enhances overall operational efficiency.
International Shipping
AfterShip Shipping’s International Shipping feature tackles the complexities of global fulfillment by automating the population of required shipping information and generating commercial invoices.
This feature is designed to navigate the intricate rules and regulations of international shipping, ensuring compliance and reducing the risk of delays or penalties.
It simplifies the process of dealing with customs documentation, tariffs, and other international shipping requirements. The feature also provides tools to calculate and display estimated duties and taxes, improving transparency for customers.
Retailers can manage multiple carrier relationships and shipping routes, optimizing for cost and delivery times. This comprehensive approach to international shipping helps businesses expand their reach globally while maintaining a high level of efficiency and customer satisfaction.
Calculate Real-Time Rate
The Calculate Real-Time Rate feature in AfterShip Shipping allows retailers to compare shipping rates and delivery times across different shipping services in real-time.
This feature integrates with carriers’ shipping APIs to access the latest rates and transit times, enabling informed decision-making when selecting shipping options.
Retailers can offer the most cost-effective and timely shipping solutions to their customers, enhancing customer satisfaction. This feature also includes the ability to display estimated delivery dates at checkout, setting realistic expectations for customers.
The real-time rate calculation helps in managing shipping costs effectively, especially when dealing with a variety of shipping destinations and service levels. By providing transparency and choice, this feature plays a crucial role in improving the overall shopping experience.
Delivery Options
AfterShip Shipping’s Delivery Options feature empowers customers by offering them a choice of various add-on services for their shipments. These services include collect-on-delivery, insurance, signature requirements, handling of dangerous goods, pickup options, and Saturday delivery.
This flexibility allows customers to tailor the delivery according to their specific needs and preferences, enhancing the overall customer experience. For retailers, this feature means being able to cater to a broader range of customer requirements, making their service more attractive and competitive.
The ability to offer specialized services like insurance and handling of dangerous goods also opens up new market opportunities for retailers. This feature is integral in building customer trust and loyalty by providing a personalized and convenient delivery experience.
Seamless Integration
AfterShip Shipping’s Seamless Integration feature is designed to simplify the shipping process by providing easy access to over 100 carriers. This eliminates the need for time-consuming and costly manual integration processes.
Retailers can use AfterShip Shipping’s connected carriers or integrate their own shipping accounts and rates, offering flexibility and control over shipping operations. This feature is particularly beneficial for businesses looking to streamline their shipping processes and reduce operational overhead.
The integration is smooth and does not require extensive technical knowledge, making it accessible for businesses of all sizes.
By allowing retailers to easily onboard their preferred carriers, AfterShip Shipping ensures that businesses can maintain their existing relationships and negotiated rates, while still benefiting from the platform’s comprehensive shipping management capabilities.
Major Platform Integrations
AfterShip Shipping’s integration with major eCommerce platforms like Shopify, Shopify Plus, BigCommerce, and WooCommerce is a key feature for retailers looking to streamline their online operations.
This integration avoids the need for lengthy development processes and manual data re-entry, saving time and reducing the potential for errors. Retailers can seamlessly connect their online stores with AfterShip Shipping, ensuring that order and shipping data are automatically synced.
This feature enhances the efficiency of the shipping process, from order receipt to fulfillment, and improves the overall customer experience by ensuring timely and accurate order processing.
The ease of integration with these major platforms makes AfterShip Shipping an attractive option for a wide range of eCommerce businesses.
Shipping API
The Shipping API from AfterShip Shipping is designed for easy integration into existing tech stacks, allowing retailers to manage shipments or store shipping data through their preferred portals. This API is engineered for simplicity, ensuring that even businesses with limited technical resources can easily integrate it.
The API provides comprehensive functionality for shipment tracking, label generation, and carrier management, among other features.
This flexibility allows businesses to customize their shipping processes and integrate AfterShip Shipping’s capabilities into their existing systems seamlessly. The Shipping API is a powerful tool for businesses looking to enhance their shipping operations and provide a better customer experience.
Rates API
AfterShip Shipping’s Rates API offers customers clarity and transparency during the checkout process by displaying available service types and corresponding shipping rates. The shipping rate is calculated based on factors such as weight, size, and destination address, ensuring accuracy and fairness in pricing.
This feature is particularly useful for businesses that ship a wide range of products to various destinations, as it allows customers to choose the most suitable shipping option based on cost and delivery time.
The Rates API helps in reducing cart abandonment rates by providing customers with upfront shipping costs, thereby improving the overall shopping experience. This API is an essential tool for eCommerce businesses looking to offer competitive and transparent shipping options to their customers.
Address Validation API
The Address Validation API from AfterShip Shipping is designed to improve the successful delivery rate while reducing the incidence of missing packages and associated costs.
This API automatically verifies shipping addresses during the checkout and label generation processes, ensuring that shipments are sent to accurate and deliverable locations.
This feature is crucial for reducing delivery errors and the costs associated with reshipping or handling returns due to address issues.
The Address Validation API enhances customer satisfaction by increasing the likelihood of successful first-time deliveries. This tool is particularly valuable for businesses with a high volume of shipments, as it streamlines the shipping process and reduces operational challenges related to address verification.
Conclusion
AfterShip Shipping review: Why you should use it?
AfterShip Shipping is a comprehensive post-purchase solution designed to enhance the customer journey from shipment tracking to returns, making it an ideal choice for businesses looking to improve their post-purchase customer experience.
It offers proactive shipment tracking, efficient returns automation, warranty automation, world-class shipping protection, AI-powered delivery date estimates, and a robust shipping management platform.
These features collectively work to delight customers, reduce WISMO (Where Is My Order) tickets, and optimize delivery performance.
Pros:
- Extensive Carrier Integration: AfterShip Shipping integrates with over 1,125 carriers worldwide, simplifying the shipping process for businesses.
- User-Friendly Interface: The platform is known for its easy-to-use interface, requiring no technical expertise, which makes monitoring orders simpler.
- Efficient Customer Service: Users have praised AfterShip Shipping for its exceptional customer service, which is prompt, helpful, and professional.
- Advanced Features: Features like AI-powered delivery date estimates and automated shipment tracking enhance the overall efficiency of the shipping process.
- Seamless eCommerce Platform Integrations: AfterShip Shipping seamlessly integrates with major eCommerce platforms like Shopify, BigCommerce, and WooCommerce.
Cons:
- Issues with Return Label Generation: Some users have reported occasional problems with the return label generation feature.
- Onboarding Speed: The onboarding process can take 1-2 weeks for implementation, which might delay fulfillment for some businesses.
- Integration Challenges: There have been instances of difficulties in integrating with new systems and carriers, particularly for niche or less common carriers.
- Occasional Glitches: Users have reported bugs and system crashes during order creation and label generation.
- Limited Prior Delivery Date Information: The platform does not always provide delivery date information to customers before placing an order, which is mainly used for tracking purposes.
In summary, AfterShip Shipping offers a range of features that are beneficial for businesses looking to streamline their shipping and post-purchase processes, though there are some areas where improvements could be made, particularly in terms of integration and onboarding speed.
FAQ
