20NINE Review – All In One CRM Software

In this 20NINE review, you'll find more information about its features, pricing, pros and cons and why you should consider using it.
9.1/10 (Expert Score)
Product is rated as #5 in category Customer Relationship Management
9.1Expert Score
The Super App to run a small business in a big way

20NINE is an all in one CRM system for small and medium-sized organizations. It is an ideal alternative to costly, complicated CRM systems with a generally high learning curve.

Customer support
8.6
Value for money
9.8
Ease of use
8.9
Features
9.2
Pros
  • 20NINE is accessible 24/7/365 across all platforms and devices
  • If you're looking for a CRM that's easy to use, 20NINE is your best bet
  • Every user has instant access to a visual representation of their project's status
  • The software is highly intuitive, and the user experience is top-notch
  • 20NINE may be seen on a wide range of smartphones and other devices
Cons
  • The vendor's training is ineffective and leaves out key details about the features
  • Fewer choices exist for how to integrate

Read further to learn more about 20NINE, in our review we will detail its features, pros and cons with our rating, and a conclusion about why you should use it.

Click on “open” if you want to see exactly what we will talk about in the rest of this article.

Quick Overview

What is 20NINE?

20NINE is a complete Customer Relationship Management (CRM) system for small and medium-sized enterprises that are hosted in the cloud and can be accessed from anywhere. It’s a great replacement for complex CRM systems that cost a fortune and need a lot of training time. 20NINE gives you total command over your business’s projects, conversations, sales, invoices, and electronic signatures. The platform centralizes all essential company functions, freeing up personnel to concentrate on getting things done.

Separate your contacts with clients by the channels they use to interact with you. From the platform, it is simple to set up meetings, send out emails, and keep track of correspondence. The platform’s drag-and-drop pipelines will help you manage your sales process more effectively. You can easily monitor and control the sales process in this way. Utilize the tool’s visual boards and intelligent filters to ensure that you never forget to complete a job.

Focus on what really matters thanks to the activity board’s clear visibility into the progress of all your tasks. When using the 20NINE e-signing platform, you may electronically sign documents without having to move them out of their original setting. The electronic signature feature eliminates the need for users to send contracts to their clients physically.

The application 20NINE is perfect for medium and small businesses. 20nine has sections for managing clients, sales leads, prospecting, messages, documents, electronic signatures, resumes, and consultants. 20NINE is compatible with many popular apps and services, including G Suite, Google Drive, Microsoft Teams, Microsoft Office 365, LinkedIn, WordPress, Fortnox, Dropbox, MailChimp, and more. Whether your business’s primary activities are customer management, prospecting, marketing, communication recording, quotations, agreements, digital signatures, or invoicing, 20NINE ensures that all relevant data is accessible in real-time.

Whether you’re a new user or a new business, getting up and running conveniently is made possible with a simple onboarding (eLearning: online tutorials, videos, and complimentary webinars). The typical onboarding time for new users is 30 minutes, and with their modules, you can integrate with services like Office 365, Google Workspace, MS Teams, LinkedIn, Fortnox (accounting and enterprise resource planning systems), documentation templates, e-Signing, WordPress, and more. You may try 20NINE risk-free for fourteen days to see if it works for you.

Visit their website to learn more about how you and your business can achieve freedom from the office, improve the quality of information and focus on relationships with key stakeholders such as clients, partners, resellers, members, and the channels of communication between your organization and its various networks.

20NINE specifications

FeaturesCall Center Features and Support Analytics / Customization and Workflow Capability / Email Marketing and Lead Management / Secure and Efficient e-signing / Social Collaboration and Social Network Integration
Best suited forSmall businesses, Mid size businesses
Website languagesEnglish / Italian
Website URLVisit official website
Support linkSupport page
Support email[email protected]
Live chatNo
Company addressStockholm, SE
Year founded2014

Pricing

20NINE pricing: How much does 20NINE cost?

With 20NINE, you can choose from three different subscription plans: 29 (€2.9/month), 29 for Consultants (€2.9/month), and 29: ONE (€12.9/month). 20NINE also offers the option of getting your documents e-signed at a rate of €1.9/document.

Pricing rangeFrom €2.90 to €12.90 per month
Pricing typesMonthly subscription
Free planNo
Free trialYes, 14 days
Money back guaranteeNo
Pricing page linkSee plans

20NINE pricing plans

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29 (€2.9/month, billed monthly)

  • Directories of companies and contacts
  • Reminders and meetings
  • Calling lists
  • Pipelines
  • Diagrams and reports
  • Categorizations
  • Advanced search
  • E-Signing
  • Apps for mobile devices

29 for Consultants (€2.9/month, billed monthly)

  • CVs for consultants
  • Pipeline for hiring
  • Reports on receipts
  • Directories of companies and contacts
  • Reminders and meetings
  • Calling lists
  • Pipelines
  • Diagrams and reports
  • Categorizations
  • Advanced search
  • E-Signing
  • Apps for mobile devices

29: ONE (€12.9/month, billed monthly)

  • Microsoft Office 365
  • LeadClipper for LinkedIn
  • Templates for documents
  • Workspace by Google/
  • GoogleDrive/Dropbox/OneDrive
  • Forms in WordPress
  • Advanced search
  • Teams by Microsoft
  • Mailchimp
  • ERP Fortnox

Features

20NINE features: What can you do with it?

Customization and Workflow Capability

Administrators can adapt 20NINE to their own procedures using its flexible design. Included in this are the tools to make your own objects, fields, procedures, calculations, and presentations. It automates a procedure that usually calls for the participation of several users at various points. Admins can write rules to specify who and when a user must do a certain action. Users will also be alerted to the requirement for their participation.

Email Marketing and Lead Management

Users are able to mass-email their contact lists. Email marketing platforms often provide capabilities such as pre-made email templates, social network integration, subscriber database maintenance, sign-up forms, success rate data, A/B testing, and auto-responders. It gives customers the ability to manage and monitor leads as they go through a pipeline. Lead generation, customer inquiry collection, lead screening, lead rating, lead dissemination, and lead validation are all typical processes in the lead process.

Call Center Features and Support Analytics

20NINE provides access to the client’s complete profile, case history, and social activity in relation to the customer, allowing for more thorough support. Features such as call recording, metrics, employee management, call script administration, and compliance management are often present. This software allows for the tracking of customer service interactions for the purpose of enhancing the efficiency of the service’s personnel, procedures, and technology.

Social Collaboration and Social Network Integration

It allows a group of people to work together by pooling resources and coordinating their efforts. For effective social collaboration, it is important to define groups and create dedicated collaboration spaces where members of the group may send each other messages, and everyone has access to the same feed of group activity. It does this by interacting with its customers on open social media platforms. It facilitates the prioritization of information and prompts action from users. This feature connects client inquiries made via social media with case management.

Secure and Efficient e-signing

With 20NINE’s integrated e-Signing, you may improve organizational efficiency and client satisfaction simultaneously. Electronic signatures are fast replacing physical ones as the preferred method of signing official documents in many countries. Using the drag-and-drop features of 20NINE’s document management, you can quickly and easily produce professional-looking quotations and contracts.

Conclusion

20NINE review: Why you should use it ?

If you own a small business, you need 20NINE, the customizable, powerful app. Marketing CRM, Contact CRM, Document/Contract Management, Electronic Signing, Advertising, Communication Tracking, Recruiting, CV/Consultant Management, Support/Customer Service, and a My Pages Portal are just some of the features included in 20NINE.

Included with 20NINE are document templates and electronic signing, in addition to integrations with services like Google Workspace, Office 365, LinkedIn, Fortnox, WordPress, Dropbox, Teams, MailChimp, and more. Overall it is the perfect solution for all businesses seeking the best CRM tool.

Alternatives

20NINE Alternatives

Before subscribing to 20NINE, it’s always a good idea to check out the competition and find the Best Customer Relationship Management (CRM) Software for your needs. You can find the 20NINE alternatives here.

Here are some versus to compare 20NINE with its competitors:

FAQ

Frequently Asked Questions

Can pipelines be modified or deleted in 20NINE?

In the settings for your business, you may make changes to your pipelines. You may personalize one or more pipelines to your company’s needs by changing names, removing and adding stages, and instructions, setting percentages, etc.

How can I add users to 20NINE?

Changing your payment method is required before you can access the company’s configurations and add a user. After that, the new user will receive a confirmation email that must be responded to within 48 hours (the email may go straight to the junk box).

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